Automotive Service Manager

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Petawawa Employment Service
  • Post Date: September 17, 2021
  • Applications 0
  • Views 31
Job Overview
Automotive Service Manager
Pembroke, ON
$50,000 a yearFull-time, Permanent

Jimmy Lapointe Automotive Group is currently seeking an experienced Automotive Service Manager.

Primary Responsibilities:

  • Responsible for the day-to-day operations and profitability of the service department
  • Overseeing the smooth operations in all areas of the service department including the quality performance, customer commitment, customer satisfaction, and overall effectiveness
  • Forecast goals and objectives for sales, gross, and key expenses on a monthly and annual basis
  • Hire, coach, train and reward employees to advance and achieve department objectives
  • Work alongside the service department and train associates on dealership’s policies and procedures
  • Maintaining a customer-focused environment, keeping customer service a priority, addressing customer complaints professionally and settling disputes to ensure customer satisfaction
  • Develop, execute, and follow effective customer relations policies
  • Establish good working relationships with the sales department, service department, manage technician productivity, work with Shop Forman to ensure customer vehicles are serviced properly and in a timely manner
  • Monitoring technical work performed on customer vehicles to ensure the effectiveness of the Technical Foreman and Technicians
  • Coordinates and work with the parts department in regards to availability and sublets operations in order to support and maximize the performance of the Service Advisors
  • Manages warranty administration, including effective communication of warranty policy and procedure to customers and staff, the review and application of warranty policy and ensuring correct processing of claims
  • Ensure the department is in compliance with all regulations that affect servicing vehicles, as well as having industry awareness on vehicle trends, pricing, product availability and market conditions


  • A minimum of 3-5 years of experience in Service Management within automotive retail is required
  • Experience will be an Asset
  • Prior parts experience an asset.
  • Possesses technical training from a technical college, high school co-op program, and/or manufacturers’ training program. A candidate who possesses a qualified “Class A” technician certification is considered an asset
  • Strong working knowledge with computers and Microsoft Office Suite (PowerPoint, Excel, Word, etc.)
  • Strong operational leadership abilities (transparency, reporting, safety first, policy and compliance adherence etc.)
  • Possesses knowledge of applicable local, provincial, and federal regulations and laws pertaining to automotive parts and service
  • Must be able to open and close repair work orders
  • Excellent communication and interpersonal skills
  • Strong presentation skills
  • Valid Ontario Driver’s License with clean driver’s abstract

We thank all applicants for their interest in advance, however, only those selected for an interview will be contacted.

Job Types: Full-time, Commission, Permanent

Salary: From $50,000.00 per year

Additional pay:

  • Commission pay


  • 8 hour shift

Work remotely:

  • No
Job Detail
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