Name of role: Bilingual Customer Assistance Representative
Office: Work from Home
Start date: July 13th 2017
About Sykes Assistance Services Corporation (SASC)
SASC takes care of clients; we are people helping people. When Canadians pick up the phone to get
help – for medical issues, for roadside assistance, for many programs you know – it’s our people on the
line who provide assistance when it’s needed the most.
We help over 100 private sector, public sector and Fortune 500 companies deliver the programs their
We’re looking for good people to join our team. Keep reading if ‘people helping people’ sounds like the
team you want to be on.
You’re a problem solver who knows how to take care of people.
That’s important for this role because you’ll be helping clients who are stuck; locked out of the car, flat tire
on the side of the highway, possibly in the middle of nowhere and sometimes in distress. You’re
understanding and patient, yet you know that helping your client means getting them back on the road as
soon as possible.
You’ll get to know everything there is to know about roadside emergencies and how to help clients get
safely on their way.
Here’s what you need to be successful as a Bilingual Customer Assistance Representative:
Logic – you can troubleshoot a problem by asking the right questions.
Empathy – you try to understand your clients so you can take care of their needs.
Communication skills – you’re good at listening but you can also take charge of a conversation
to put safety first.
Training mindset – you can give clear instructions, calmly and without judgment.
Knowledge – you know how a vehicle operates and you have a good sense of geography.
Calm under pressure – you’re comfortable working in a fast-paced environment and you know
the most important thing is taking care of your current client.
Respectful – you give respect and you earn it – with your clients and your team.
Reliable – you know your clients count on you to be there and give them the right support…so
that’s what you do.
A couple of administrative notes:
You know how to use a computer and you’ve got a high-speed internet connection.
You have a telephone/cellular phone and you’re able to comply with our work-from-home privacy
and security requirements (which we’ll tell you about in the interview).
You can work 8 or 10-hour shifts including evenings and weekends.
Bilingualism is a must so if you’re fluent in English and French, let us know.
Why you’ll love working for us
Working here is about you and your client. We give you the training, tools and time to do what it takes to
help your client. Why? Because we believe quality work is the best way to produce a profitable business,
happy clients and happy employees.
But that’s not all.
Our people make us successful so we like to take good care of them.
Here are some benefits of working with us:
Competitive benefits package
Complimentary Roadside Assistance
If you want your work to be about helping people, you’re going to love it here. That’s what we’ve been
doing since 1955 and we’ve had 60 years to get it right.
Here’s what to do if you think we’re a good fit:
Fill out the online application! You’ll need to upload your cover letter and resume and answer a
few questions related to your work history and availability.
A couple of notes about the application process:
If you apply to multiple jobs, please use the same email address for all of them.
If you have any trouble with the online application, contact firstname.lastname@example.org for
some technical support.
We provide accommodation during the recruitment process for people with disabilities. If you require
accommodation, please let us know in your cover letter.
Are you ready to talk to us about a career helping people?
Then apply now!
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