Bilingual Service Coordinator

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Petawawa Employment Service
  • Post Date: January 15, 2018
  • Applications 0
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Job Overview

Bilingual Service Coordinator

Family and Children’s Services of Renfrew County
Location: Pembroke, Ontario
Posted: January 12th 2018
Family & Children’s Services of Renfrew County helps families and communities in Renfrew County protect and support the development and well being of children, youth and adults through integrated services, prevention and social inclusion. We provide services of child welfare, developmental services, Ontario Early Years, KUMON math and reading and family visitation and exchange services.

We are currently recruiting for a Bilingual Service Coordinator. This is a permanent position.

About The Position

The Service Coordinators provide a single point of access, case management and advocacy services to children and their families.

Service Coordinators ensure that children with developmental disabilities and their families are aware of service options, have information regarding access to community supports and use an individualized approach to planning with families to assist them in identifying strengths and needs and develop a supportive plan based on their goals and objectives.

Service Coordinators are responsible for facilitating Integrated Transitional Planning for Youth between the ages of 14 and 18 years of age, in partnership with school boards. Service Coordinators will develop and maintain community liaisons with both the public and private sector that hold resources which may benefit the person. Special attempts will be made to assist Aboriginal persons and their families to access programs tailored to meet their unique needs.

Service Coordinators will address the needs of the French speaking community and make every attempt to promote integrated access mechanisms for francophone services.


  • Developmental Services is the central point of intake for children with a developmental disability in Renfrew County and Service Coordinators conduct all intake functions within the timelines specified procedural guidelines.
  • To provide individuals and families with the opportunity to plan for the services and resources which are unique to their circumstance, culture and goals.
  • To provide advice to individuals and families regarding their expressed needs in relation to service availability. To assist individuals and families to seek creative alternative options when service is not readily available.
  • To engage the full process of Integrated Transitional Planning for young people in accordance with the framework for Transitional Aged Youth.
  • Ensure that an Individual Support Plan (ISP) is developed with the wishes of the person or legal substitute decision maker being central in the design and implementation.
  • To ensure that plans and goal setting for all children and adults embrace the concept of social inclusion within our community.
  • Act as an individual advocate for the person in service or their S.D.M. or guardian by representing the stated and expressed wishes of an individual to other parties. To ensure that all advocacy is documented with appropriate authorizations as required by procedures.
  • To identify current and/or developing issues of systemic nature to the Supervisor of Case Management Services.
  • Ensure that the individual is aware of all foreseeable outcomes arising from advocacy initiatives and that the choice made arises from their informed decision.
  • Ensure that individuals at risk of imminent harm, who are unable, due to confirmed or perceived incapacity, receive case management and advocacy services for interventions to relieve the immediate crisis.
  • Develop and maintain effective working relationships with partner agencies and families using a person centered approach to meet the changing needs of children and adults.
  • Maintain clear and accurate records and produce written and verbal reports and letters as required ensuring that all client and family information is handled in a confidential and sensitive manner, in accordance with legislation and policies.

French Version and Complete Job Description

  • Minimum of two years post-secondary education related to Social Sciences or Health Sciences.
  • Previous experience in the provision of case management in a community setting.
  • Present a high level of varied experience in community-based service delivery for persons with developmental disabilities.
  • Excellent advocacy and arbitration skills.
  • A working knowledge of legislation regarding developmental services, consent and capacity legislation and mental health.
  • Good practical knowledge of the demographics, culture and the resources of the community where they are providing service.

This is a bilingual position. Service Coordinators must have excellent written and verbal communication skills in addition to being able to work with computer software including Microsoft Office. Service Coordinators are responsible professionals who may, from time to time, be required to work outside of their usual hours of work. A reliable vehicle, minimum automobile insurance and valid driver’s license is required.

Additional Information
Family and Children’s Services of Renfrew County is committed to providing a barrier free workplace. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

We thank all candidates for their interest; however, only those considered for an interview will be contacted.

Please submit your resume and cover letter and reference “Bilingual Service Coordinator” in the subject line.

Closing: January 17, 2018.

Contact Information
Human Resources Coordinator
Family and Children’s Services of Renfrew County
77 Mary Street, Suite 100,
Pembroke, Ontario
K8A 5V4


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