Job Overview

Conflict Management Practitioner

Important messages

When submitting your application, you will also have to answer questions regarding the education and experience requirements (both essential and asset qualifications). You MUST CLEARLY DEMONSTRATE by answering the online screening questions. It is NOT sufficient to only state that the qualifications are met or to only provide a listing of current or past responsibilities. You must clearly explain WHEN, WHERE and HOW you acquired each qualification by giving concrete examples. Information on your described education and experience in the screening questions must be supported in your resume.

Failure to provide the above information in the format required may result in your application being eliminated from the process.

Work environment

DND has a well-established Alternative Dispute Resolution Program that assists members and employees experiencing conflict in the workplace. The Integrated Complaint and Conflict Management Program is hiring skilled, compassionate and dedicated ADR practitioners to join their team, with positions available across Canada. As an ADR practitioner, you will provide expert conflict management services to support members of the Defence Team and help create a respectful and healthy work environment for all. In this role you will conduct consultations, mediations, training and other ADR processes. If you are an experienced mediator who is looking to make a difference, join us at DND! Apply now.

Intent of the process

This process will be used to staff the above-mentioned positions. A pool of qualified candidates may be established and may be used to staff similar positions within DND with various linguistic profiles, security levels, employment types and tenures which may vary according to the position being staffed.

Positions to be filled: 8

Information you must provide

Your résumé.

Contact information for 3 references.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

A degree from a recognized post-secondary institution in conflict management, human resources management or a field relevant to the position being staffed

AND

One hundred (100) hours of *acceptable training in conflict management which must include forty (40) hours of mediation training

OR

An *acceptable combination of a secondary school diploma combined with one hundred and eighty (180) hours of training in conflict management which must include forty (40) hours of mediation training and 3 years experience as a fulltime Alternative Dispute Resolution (ADR) Practitioner which must have been gained in the past 4 years

*Documented proof to be provided and must include course provider, course title, date of completion and duration of training in hours

Degree equivalency

EXPERIENCE

E1: *Recent experience in leading Alternative Dispute Resolution (ADR) processes as a third party neutral (including a minimum of five (5) mediations)

E2: *Recent experience involving a minimum of two (2) training sessions, in the delivery of training in an adult learning environment

*Recent is defined as experience associated with having performed this function in the past five (5) years. Experience will require supporting documentation that can be verified during reference checks

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential
French Essential
Bilingual Imperative BBB/BBB
Bilingual Imperative CBC/CBC
Bilingual Imperative CCC/CCC

Information on language requirements

KNOWLEDGE

K1: Knowledge of interest-based Conflict Management theories, principles and processes (i.e. the practice)
K2: Knowledge of Adult Learning principles
K3: Knowledge of Interest-Based Communication techniques

ABILITIES

A1: Ability to communicate effectively in writing
A2: Ability to communicate effectively orally
A3: Ability to organize
A4: Ability to effectively apply ADR skills
A5: Ability to deliver training
A6: Ability to build strategic relationships
A7. Ability to work under pressure

PERSONAL SUITABILITIES

PS1: Influencing
PS2: Teamwork
PS3: Judgment
PS4: Initiative
PS5: Flexibility

The following may be applied / assessed at a later date (may be needed for the job)

EDUCATION

A post graduate degree from a recognized post-secondary institution in conflict management, human resources management or in a field relevant to the position

Degree equivalency

EXPERIENCE

AE1: *Significant experience in providing ADR services including conflict coaching and group interventions

*Significant experience is defined as the depth and breadth of experience normally acquired with having performed a broad range of various, complex and related activities over several years during a minimum of five (5) years.

KNOWLEDGE

AK1: Knowledge of ADR in the federal government

AK2: Knowledge of the Department of National Defence/Canadian Armed Forces (DND/CAF) culture and organization

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity

ORGANIZATIONAL CONTEXT

In the future, more locations may become available to staff should the program be expanded to include other locations in Canada.

OPERATIONAL REQUIREMENTS

Requirement to travel 1-3 times a month

Requirement to work overtime; accept alternative hours (including evenings and weekends) on occasion

Conditions of employment

SECURITY LEVEL: Reliability

Candidates must meet and maintain the above noted conditions of employment throughout their employment

Other information

1. You must provide the following information when submitting your application: Your résumé.

2. Please identify clearly your Personal Record Identifier (PRI), your substantive group and level and your employment status on your resume and/or your application.

3. Our intention is to communicate with candidates via email. Candidates who apply on this selection process must include in their application a valid e-mail address and have to make sure that this address is functional at all times and accepts messages from unknown users (some email systems block these types of email). It is the candidate’s responsibility to provide any changes to their personal information to the contact person indicated on this job advertisement.

4. Persons are entitled to participate in the appointment process in the official language of their choice. Candidates are asked to indicate their preferred official language in their application.

5. Acknowledgment of receipt of applications will not be sent. We will contact candidates when the screening process is completed.

6. Candidates’ qualifications may be assessed by various tests, interview, role play and/or references.

7. Please note that all notifications of consideration and notifications of appointment or proposals of appointment (immediate and future) related to this staffing process will be posted on jobs.gc.ca.

8. Foreign educational credentials must be assessed by a recognized credential assessment service. If you have been educated outside of Canada, it is your responsibility to have your certificates and/or diplomas assessed against Canadian educational standards. Candidates must be prepared to submit electronic proof of a Canadian equivalent education at the time of application. For more information, please see the Canadian Information Centre for International Credentials (CICIC) at http://www.cicic.ca/415/credential-assessmentservices.canada.

9. In order to determine if you meet the education requirement, your ORIGINAL proof of education document is REQUIRED and needs to be provided. Failure to provide the appropriate information may result in elimination from the process.

10. Please note that all information received throughout the staffing process and all communications relating to this process, including email correspondence, may be used in the assessment of qualifications.

11. Please note that any or all asset qualifications may be used for screening purposes.

12. Throughout the selection process, it is your responsibility to make yourself available for all testing and interview dates for which you are invited. If you fail to attend any of the scheduled testing or interview sessions, you will be deemed to be no longer interested in this selection process and as a result, you will not be considered further.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

Apply online