Job Overview
Customer Service Representative
Primary Location
: ON-Eastern Ontario-Pembroke
Employee Status
: Regular
Schedule
: Part-time Number of hours (if position is part-time indicate the number of hours): 15
Description
This position reports to the Manager Customer Service.
Main challenges :
- Offer personalized and efficient service
- Take charge of clients by identifying and anticipating their needs and steering them toward electronic solutions (ABM or Internet) or the right advisor
- Propose and inform clients about specific Bank products and services
- Perform operational activities
- Answer phone calls and client requests
- Complete the scheduled training activities in order to acquire the knowledge required for the position
- Learn and comply with established policies, standards and procedures
Qualifications
- High school diploma and two years’ relevant experience or College diploma
- Sales and customer service experience
- Knowledge of banking products and services, an asset
- Flexibility to work schedules, an asset
- Flexibility to cover several branches, an asset
- Bilingualism (spoken and written) – English and French
We strive to be an inclusive organization where all employees are valued. National Bank stands out for its many initiatives to promote inclusion, making it a Canada-wide leader in diversity.
See how we do it: https://jobs.nbc.ca/diversity
Particular condition (external): Please note that work schedule may vary according to operational needs.
Number of Openings : 1
Job field: Customer service representatives and tellers
Job Posting: Dec 6, 2017
Unposting Date : Dec 21, 2017
Work Postal Code: K1L8H3
Job Number: CUS00G04
Job Detail
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