This position reports to the Manager Customer Service.

Main challenges : 

• Offer personalized and efficient service
• Take charge of clients by identifying and anticipating their needs and steering them toward electronic solutions (ABM or Internet) or the right advisor
• Propose and inform clients about specific Bank products and services
• Perform operational activities
• Answer phone calls and client requests
• Complete the scheduled training activities in order to acquire the knowledge required for the position
• Learn and comply with established policies, standards and procedures

• High school diploma and two years’ relevant experience or College diploma
• Sales and customer service experience
• Knowledge of banking products and services, an asset
• Flexibility to work schedules, an asset
• Flexibility to cover several branches, an asset
• Bilingualism (spoken and written) – English and French