Customer Service Representative

Petawawa Employment Service
  • Post Date: July 21, 2017
  • Applications 0
  • Views 424
Job Overview

Primary Locations: Pembroke, Ontario

Employee Status: Regular

Schedule: Part-time

Hours Number: 24

Description:

This position reports to the Branch Manager.

Main challenges :

  • Offer personalized and efficient service
  • Take charge of clients by identifying and anticipating their needs and steering them toward electronic solutions (ABM or Internet) or the right advisor
  • Propose and inform clients about specific Bank products and services
  • Perform operational activities
  • Answer phone calls and client requests
  • Complete the scheduled training activities in order to acquire the knowledge required for the position
  • Learn and comply with established policies, standards and procedures

Qualifications:

  • High school diploma and two years’ relevant experience or College diploma
  • Sales and customer service experience
  • Knowledge of banking products and services, an asset
  • Flexibility to work schedules, an asset
  • Flexibility to cover several branches, an asset
  • Bilingualism (spoken and written) as asset – English and French
Job Detail
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