Customer Service Representative

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Petawawa Employment Service
  • Post Date: August 28, 2017
  • Applications 0
  • Views 447
Job Overview

Customer Service Representative

McDougall Insurance
Location: Eganville, Ontario
Posted: August 21st 2017
McDougall Insurance has been successfully operating for 70 years. As the largest brokerage in Eastern Ontario, we represent over 50 insurance companies, giving us the ability to offer optimal selection and competitive rates.

We currently have an opportunity for an individual to provide service to our personal lines clients as a Customer Service Representative at our Eganville branch.

Duties and Responsibilities:

  • Provide service directly to the client, after the sale by the Sales Executive
  • Where appropriate, procure a sale, normally through upgrading and bundling coverage for personal lines clients
  • Communicate with the client in person, by phone, email, etc. to process additions, deletions or changes to their policy on the appropriate broker management system and to provide professional advice or recommendations regarding their coverage.
  • Ensure all transactions and renewals are accounted for and processed accurately and on a timely basis
  • Provide quotations or estimates to clients on premiums, data enter work to create files, update information, confirm data and coverage and to record appropriate changes or adjustments
  • Communicate with insurance company personnel as required
  • Acts as liaison with the insurer and balances the interests of the client, McDougall Insurance and the insurance company in force
  • Function as part of a team responsible for assisting in the collection of accounts receivable and in any other area as required
  • Other duties as assigned
  • Must have a valid RIBO license (we will provide the licensing if required)
  • Exceptional customer service skills
  • Must be sales oriented and have a working knowledge of the risk and insurance products involved
  • Advanced computer skills
  • Act in a professional manner at all times and maintain a position of trust and confidentiality
  • Acts in an open, respectful, honest and helpful manner with all team members, clients and other staff
Additional Information
At McDougall Insurance it is our philosophy to hire the best possible people. We have been doing this successfully since 1946, which is primarily why our brokerage is one of the most successful brokerages in Ontario.

Interested candidates should submit a resume via email by September 5, 2017.

Thank you to all applicants, however only those being considered for an interview will be contacted.

Contact Information
Earl Hough, Human Resources Manager
McDougall Insurance
84 Bonnechere Street West,
Eganville, Ontario


Job Detail
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