Customer Service Representatives (Evening/Night Shifts) 

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PetawawaCommunityOutreach
  • Post Date: November 2, 2017
  • Applications 0
  • Views 312
Job Overview
Access Healthcare Services Inc. – Pembroke, ON

Part-time
Responsibilities may include but are not limited to:

  • Exceptional organizational skills to manage incoming calls, respond to customers in a courteous and respectful manner, record and follow up on all customer requests in a timely manner, report appropriately to whom the message is to be given
  • Will be a primary communication liaison between customers, clients, members of the client services team as well as other healthcare professionals and businesses outside of our organization
  • Coordinating and communicating with field employees, leaders, managers, activities to ensure continuity of client care
  • Participate in client, employee, company and external businesses’ information and follow organization
  • Must demonstrate a strong attention to details and the ability to balance multiple demands simultaneously
  • Responsible for answering inbound telephone calls and when appropriate documenting any client issues.
  • Act as primary communication liaison for all calls
  • Answer questions related to any private inquiry care that come in as per policy
  • Other duties may be required including administrative, general office duties and others as requested.
  • Hours of work are 2000H-0800H

The right candidate must possess:

  • Excellent Communication and Customer Service
  • Ability to prioritize and multi-task to manage multiple calls and tasks
  • Ability to demonstrate courteous, respectful and efficient telephone etiquette
  • Exceptional organizational skills to manage incoming calls
  • Experience with MS Word, Excel, and Outlook & form development
  • Ability to input data with accuracy
  • Flexibility and willingness to work within a team
  • Experience with electronic database program would be considered an asset

Qualifications:

  • Bilingualism
  • Clear Criminal Reference Check

Please submit your letter of interest along with a copy of your resume for consideration

Closing Date: November 7th,2017

We thank everyone for their interest.

Those who are qualified will be contacted for an interview.

Job Type: Part-time

Job Detail
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