Customer Service Representatives (Evening/Night Shifts) 

• Exceptional organizational skills to manage incoming calls, respond to customers in a courteous and respectful manner, record and follow up on all customer requests in a timely manner, report appropriately to whom the message is to be given
• Will be a primary communication liaison between customers, clients, members of the client services team as well as other healthcare professionals and businesses outside of our organization
• Coordinating and communicating with field employees, leaders, managers, activities to ensure continuity of client care
• Participate in client, employee, company and external businesses’ information and follow organization
• Must demonstrate a strong attention to details and the ability to balance multiple demands simultaneously
• Responsible for answering inbound telephone calls and when appropriate documenting any client issues.
• Act as primary communication liaison for all calls
• Answer questions related to any private inquiry care that come in as per policy
• Other duties may be required including administrative, general office duties and others as requested.
• Hours of work are 2000H-0800H

The right candidate must possess:

• Excellent Communication and Customer Service
• Ability to prioritize and multi-task to manage multiple calls and tasks
• Ability to demonstrate courteous, respectful and efficient telephone etiquette
• Exceptional organizational skills to manage incoming calls
• Experience with MS Word, Excel, and Outlook & form development
• Ability to input data with accuracy
• Flexibility and willingness to work within a team
• Experience with electronic database program would be considered an asset

Qualifications:

• Bilingualism
• Clear Criminal Reference Check

Please submit your letter of interest along with a copy of your resume for consideration

Closing Date: November 7th,2017

We thank everyone for their interest.

Those who are qualified will be contacted for an interview.

Job Type: Part-time