Financial Advisor Trainee

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Petawawa Employment Service
  • Post Date: November 2, 2017
  • Applications 0
  • Views 490
Job Overview

Financial Advisor Trainee – Pembroke, ON


Requisition ID: 10870

Join the Global Community of Scotiabankers to help customers become better off.

Purpose of Job

As a member of your branch sales team you are responsible for contributing to your branch’s overall success by meeting negotiated goals through effective management of your assigned portfolio of customers. Leading with a financial planning approach you will identify opportunities and recommend strategies that best meet the customers’ immediate and future financial needs. Your defined goals will include sales targets, Sales Revenue Dollar (SRDs) targets, cross sell targets (as applicable) and activity-based metrics, along with non-financial objectives related to teamwork, customer service, operational and compliance requirements, and personal development.

You are responsible for contributing to the provision of personable, efficient, straightforward and knowledgeable service throughout your daily interactions with all customers and bank employees to foster relationships of mutual trust, respect and confidence.


Major Accountabilities

1. Provide a full range of customized financial solutions using a financial planning approach focused on building and maintaining long term relationships primarily with a portfolio of assigned customers by:

• Creating financial plans, leveraging relevant financial planning tool modules and select advice based tools and resources

• Focusing primarily on the targeted customer segment while supporting all other segments as required


2. Primarily focus on retaining relationships and servicing current portfolio of assigned customers by:

• Understanding customer’s financial goals and preferences, analyzing their needs and recommending the appropriate strategies and solutions to help them achieve their goals

• Advising assigned customers, tailoring financial solutions based on their life stage needs

• Demonstrating other self-service solutions as determined by customer needs and preferences

• Proactive customer relationship management activities with the objective of targeting quality contact of 80% of assigned households each year.

• Effective planning for customer conversations and pre-booking customer meetings utilizing effective agenda management

• Responding to assigned and unassigned customer’s expressed needs, using sales and financial planning tools to uncover additional needs/preferences and recommend applicable solutions

• Identifying and referring customers with more complex needs to the appropriate in branch advisor and/or Global Wealth & Insurance partners

• Diarizing next contacts to proactively retain business and deepen relationships


3. Contribute to our defined Customer Experience Model, providing an excellent customer experience by:

• Consistently delivering on our service and advice promise during all customer and employee interactions

• Delivering on the diverse advice expectations of our customers

• Maintaining a professional image that is a positive reflection of Scotiabank

• Strictly adhering to compliance policies, procedures and processes


4. Contribute to the overall business objectives of the branch team by:

• Acquiring, retaining and growing loyal customer relationships

• Meeting established individual goals through effective management of activities and opportunities

• Actioning tailored customer leads as required

• Asking for referrals from satisfied customers to grow the business


5. Minimize the Bank’s exposure to risk by:

• Contributing to operational excellence and a satisfactory branch audit

• Staying current on retail lending compliance, regulatory compliance, Know Your Client (KYC) and custody requirements and changes

• Adhering to Retail Lending policies and processes

• Adhering to compliance with regulatory activities and guidelines as part of the sales process, including Privacy, Anti-Money Laundering(AML)/Anti-Terrorist Financing, Financial Consumer Agency of Canada(FCAC), Know Your Customer(KYC), Canadian Deposit Insurance Corporation(CDIC), Mutual Fund Dealers Association(MFDA) rules, regulations and policies, as well as Scotia Securities Inc.(SSI) guidelines/processes and Guidelines for Business Conduct

• Adhering to compliance with regulatory activities and guidance over Occupational Health & Safety

• Ensuring strict adherence to Bank security procedures, including retail lending policies, assigned authorities and limits

• Escalating fraudulent activities, unusual occurrences, issues/deficiencies/trends to your direct supervisor and/or Branch Manager and/or AML and/or Branch Compliance Officer or Alternate (BCO/ABCO) and/or Chief Compliance Officers and/or applicable Shared Services Department as appropriate


Complexity of Position

Expert Knowledge of:

• Products, services, features and benefits and related policies and procedures of: Payments (Day to Day & Credit Cards), Borrowing, and Insurance

• Self-service solutions such as: Online, Mobile, Interactive Voice Response, Automated Banking Machines

• Applying our defined Customer Experience Model during all customer interactions

• Retention and negotiation techniques

• Advice Conversation Techniques


Thorough knowledge of:

• Applicable Branch technology platform /systems

• Customer life stage needs

• Solicitation and proactive marketing techniques

• Products, services, features and benefits and related policies and procedures related to Investments

• Credit risk/adjudication policies and processes

• Retail Lending policies and processes

• 5 C’s of Credit: Character, Capacity, Capital, Collateral, Conditions

• Regulatory compliance in relation to the sale of our products, storage of information and ongoing monitoring of customer relationships; specifically in relation to Know Your Customer requirements; Privacy, Anti-Money Laundering/Anti-Terrorist Financing, FCAC, CDIC and Occupational Health & Safety

• Needs assessment and relationship development

• Financial planning tools, all modules

• Financial planning process


Working knowledge of:

• Small Business products, services and account opening process

• Products and services provided by the Bank’s specialized sales forces and other delivery channels such as Global Wealth & Insurance, National Mortgage Sales, and Commercial Banking

• Interviewing, and telemarketing techniques

• Sales negotiation techniques

• Competitor offerings and market trends

• Marketplace in which the Branch operates

• Branch routines and operating procedures

• Creditor Insurance, Wills & Estate Planning

• Customer Segmentation

• How business lines and centralized support areas work together to deliver on our service and advice promise

• Branch systems (e.g. Forms Free Teller (FFT as required), Branch Intralink, Sales Builder, HR Passport and My Learning Centre) transactional services and associated procedures.


Education/Work Experience/Designations

• Licensed to sell Mutual funds
• Successful completion of the CIFP Registered Financial and Retirement Advisor Course – Part 2 (or Bank recognized equivalent)
• Completion of supported Continuing Education courses and activities

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