Overview
Front Desk Agent/Night Auditor
Full job description
The Multi-Award Winning Quality Inn & Suites Petawawa is seeking a Part-Time Night Auditor to join our team!
You must be available for:
- Part-Time Hours: 16-32 hours a week
- Must be comfortable to work alone and at night
- Shift is: 11PM-7AM
- Shifts include weekday & weekend shifts
- Only applicants living within a 30 minute commute will be considered for this position.
Job Duties
– Create exceptional guest stays by ensuring excellence in guest experiences through customer service interactions which include over the phone and in-person
– greet guests and provide them with local area information and well as hotel information
– enroll guests in hotel loyalty program through exceptional sales skills
– help to ensure the overall success of the hotel by creating memorable guest stays for everyone who visits us by providing exceptional customer service
– be efficient, a multitasker and comfortable with a fast-paced environment centered around guest services
– assist guests by taking reservations, modifying reservations, managing guest requests and answering a multi-line switchboard
– administrative duties such as answering emails, and working with Microsoft Word and Excel
– booking meeting room reservations as well as groups blocks
– processing cash, debit and credit card payments
– setting up meeting rooms
– have a flexible schedule that allows for shift work which includes overnight shifts
– must be comfortable working alone
– light housekeeping duties such as mopping and folding towels
– running the hotel audit
– preparing guest folios and processing checkouts
– solving discrepancies in financial reports
– reconciling cash, debit and credit journals
Required Education, Skills and Qualifications
- Previous Hotel and/or Night Audit experience preferred
- Computer skills such as working with Microsoft Office and email programs
- Possess excellent judgement and problem solving skills
- administration skills in a fast paced environment
If you have further questions, please contact Jamie or Christy at 613-687-2855
Perks to working with us include:
– Employee Discounts Hotels worldwide!
– Access to Valley Family and Employee Assistance Program
Company Profile
The Quality Inn & Suites Petawawa is a multi-award winning hotel located in beautiful Petawawa! Since opening our doors in 2009, we have been rated by our guests in the top 3%-10% nationally for Choice Hotel’s mid-scale brands.
Here, our team is dedicated to providing exceptional guest stays and are tourism and
hospitality ambassadors.
Job Types: Part-time, Permanent
Salary: $17.75 per hour
Expected hours: 16 – 32 per week
Flexible Language Requirement:
- French not required
Schedule:
- Evening shift
- Monday to Friday
- Night shift
- Weekends as needed
Ability to commute/relocate:
- Petawawa, ON: reliably commute or plan to relocate before starting work (required)
Language:
- English (required)
Work Location: In person