Front Desk Supervisor

Petawawa Employment Service
  • Post Date: March 22, 2018
  • Applications 0
  • Views 209
Job Overview
Front Desk Supervisor
The Holiday Inn Express Pembroke – Pembroke, ON

he Holiday Inn Express Pembroke is seeking a highly motivated, self-directed, team oriented, professional to join our Team as a Front Desk Supervisor.

Job Overview:

The Front Desk Supervisor is responsible for managing all aspects regarding daily operations of the front desk. They direct, implement and maintain an efficient service strategy for all front desk agents while effectively implementing the Holiday Inn Express Brand Promise to our guests.

The Ideal Candidate will posses

  • A can-do attitude
  • Exceptional Customer Service Abilities
  • A passion for hospitality in the Ottawa Valley
  • Excellent area knowledge
  • Excellent computer skills
  • Excellent multi-tasking abilities
  • Excellent communication skills
  • Experience in Hospitality is an asset
  • Experience in a leadership role an asset
  • Experience in sales an asset
  • Must be bondable
  • Must have a flexible schedule

Job Description

The Front Desk Supervisor is a working position. Candidates must be available to work the Front Desk as well as Supervisory tasks *

  • Oversee and manage all aspect of meeting bookings
  • Oversee and manage all aspects of group bookings
  • Manage a team of less than 10 people
  • Scheduling, according to policy
  • Ensure and maintain adherence to hotel policy by the Front Desk department
  • Oversee staff performance for the department
  • Work collectively with the leadership team to develop, implement and maintain a successful workplace
  • Manage Guest Relations with a high level of attention to positive guest experience
  • Maintain an organized and front desk department
  • Train, coach and develop staff
  • Work closely with all other departments
  • Understand an implement the Brand Promise
  • Must be available to cover shifts as required and to take phone calls from staff as needed

A resume and cover letter is expected to apply for this position. Three professional references are also required.

Job Type: Full-time

Job Detail
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