Full-time Customer Service Representative
HGS Canada224 reviews – Pembroke, ON
HGS Canada is now hiring full-time Customer Service Representative for our Pembroke, On location.
HGS Canada is a people company that believes in empowering and nurturing your personal and professional development. We encourage our people to think outside the box to develop ideas in the interests of our clients and our business. In return for determination, hard work and enthusiasm, we offer competitive salaries and benefits, top quality training and a challenging but supportive work environment.
We are passionate about the development of our people. Our people are our biggest investment-they are the voice and heart of our business. We are committed to realizing their potential through a combination of training, education, and robust employment policies.
We encourage employees to take ownership, take pride in their achievements and celebrate small success. In this role, you will be providing stellar customer service as you handle incoming inquiries in our contact center. The customer candidate will demonstrate an empathetic and sympathetic approach while listening to customers, analyzing their needs and helping resolve their issues. If you are analytical, detail oriented, and enjoy solving problems both imaginatively and resourcefully; consider a customer service career with us today!
Strong multitasking abilities.
A clear criminal record check required.
Punctual and committed to work schedules.
Customer service experience an asset.
High school diploma.
Strong listening and communication skills, professional telephone manner.
Comfortable working in a measurable, target-driven environment.
Must have availability to work various shifts, Full Time or Part Time, days, evenings and weekends.
Basic computer skills.
Ability to find customer answers quickly while using multiple resources.
Ability to deal with customers professionally in a fast and ever-changing environment.
Start Date: April 18, 2018/May 9, 2018/May 30, 2018.
Why join us:
$14.00/hour starting wage.
Inbound permanent full-time employment.
Jobs that lead to careers.
Earn while you learn and grow.
Dedicated training support in your first 6-8 weeks.
Ability to own your own schedule.
Advancement opportunities (90% of our managers have been promoted from within).
A Superior Benefits Package:
Dental, Medical & Vision (after 90 days).
No cap on prescriptions to care for you and your family.
Direct Billing Options.
The ability to increase your own income:
Refer your friends and earn rewards.
Overtime opportunities during peak times.
Employee recognition awards:
Recognition of performance, passion and pride of a job well done.
Air Miles Rewards.
Employee engagement programs:
Respect and value of individual and teams.
Employee Appreciation Days.
Employee Better Relations Committees fostering a sense of pride in our local communities.
About HGS Canada
HGS is a leader in optimizing the customer experience and helping our clients to become more competitive. HGS provides a full suite of business process management (BPM) services from traditional voice contact center services and transformational DigiCX services that are unifying customer engagement to platform-based, back-office services and digital marketing solutions. By applying analytics, automation, and interaction expertise to deliver innovation and thought leadership, HGS increases revenue, improves operating efficiency, and helps retain valuable customers. HGS expertise spans the telecommunications and media, healthcare, insurance, banking, consumer electronics and technology, retail, and consumer packaged goods industries, as well as the public sector. HGS operates on a global landscape with around 44,000 employees in 66 worldwide locations delivering localized solutions. For the year ended 31st March 2016, HGS had revenues of US$ 507 million. HGS, part of the multi-billion dollar Hinduja Group, has more than four decades of experience working with some of the world’s most recognized brands
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