Job Overview
GearHeads Petawawa
Mechanic
We are looking for an experienced Bicycle mechanic to join our team at GearHeads, must have great customer service skills, be able to work with limited supervision and have a strong work initiative and be ready to have fun with the team.
Bicycle Mechanic must be experienced in all bike related repairs: Suspension, wheel builds, electronics, tune-ups, tubeless set ups, general maintenance and trouble shooting and ski experience is an asset Required Education and Training: Bicycle mechanic training from a reputable school such as Winterbourne, or more than 2 years’ experience Computer skills (experience with a POS such as Light speed) Bilingual (asset) Job Duties: Complete work orders as required Make recommendations to the customer on repairs needed and provide customers with estimates Do quick or detailed quotes as requested by the customer Research and find proper parts and accessories requested by customers Prioritize work orders Build new bikes ensuring high quality products to the standard set out by GearHeads Maintain high shop standard for cleanliness Assist in the sales process (only if absolutely necessary)
Technician
As a technician you are the link between the customer and the mechanic. You facilitate the repair process by allowing the mechanic to focus on major repairs themselves. This position requires an individual whom is mechanically inclined, has good people skills, is self-driven and can handle varying priority tasks at any given time.
Interact directly with customers to determine the required work needed
Make recommendations to the customer on repairs needed and provide them with an appropriate estimate
Research and find proper parts and accessories required for the customer and assist by making suggestions or parts or upgrades
Seek advice from Mechanic as required to assist with quotes, specifying parts etc..
Prioritize work orders
Conduct minor repairs and adjustments as detailed in the employee handbook
Conduct skate sharpening
Build new bikes as required and to the standard set out by GearHeads
Complete installations of accessories on bikes and roof racks
Maintain high standard for shop cleanliness
Assist in the sales process as required
Conduct ski sizing and boot fittings, mount binding and complete ski and snowboard sharpening, waxing, tuning
Conduct seasonal certifications for binding mounting
Be flexible to accommodate rush work orders and / or high priority work orders that may require completion after normal working hours
Assist Sales Associates
Expectations:
Customer Service focused
Team Player
Self Driven
Strong computer skills
Technical and Mechanical skills
Experience in bicycle repair and maintenance
Available daily from 9:00am – 6:30pm
Enjoys Biking, Hockey/skating, Skiing, Snowboarding, Snowshoeing and being active in our community
Sales Associate
The Sales Associate position requires an individual that is outgoing and energetic. They must a customer focused attitude and be interested in learning and teaching others about products sold in the store. You dictate our customers experiences, through positive interaction, product knowledge, and providing a clean and organized shopping environment.
Job Duties:
Greet, interact, answer questions, and provide advice.
Operate POS system
Stock shelves and insure displays are full or faced properly
Assist customers in finding the correct size product, bike, boot, board, ski, etc…
Stay up to date on product knowledge
Assist in store layout changes
Research special requests
Organize vendor catalogues
Pricing merchandise
Provide clear and concise communication with regards to any customer issues, complaints, feedback, or anything that requires follow up.
Expectations:
Customer Service
Team Player
Self Driven
Strong computer skills
Available daily from 9:00am – 6:30pm
Enjoys Biking, Skiing, Snowboarding, Snowshoeing and being active in our community
Send resumes to Alycia@gearheads.ca
Job Detail
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