GearHeads Petawawa – Mechanic – Technician – Sales Associate

Job Overview

GearHeads Petawawa

Mechanic

We are looking for an experienced Bicycle mechanic to join our team at GearHeads, must have great customer service skills, be able to work with limited supervision and have a strong work initiative and be ready to have fun with the team.

Bicycle Mechanic must be experienced in all bike related repairs: Suspension, wheel builds, electronics, tune-ups, tubeless set ups, general maintenance and trouble shooting and ski experience is an asset Required Education and Training: Bicycle mechanic training from a reputable school such as Winterbourne, or more than 2 years’ experience Computer skills (experience with a POS such as Light speed) Bilingual (asset) Job Duties: Complete work orders as required Make recommendations to the customer on repairs needed and provide customers with estimates Do quick or detailed quotes as requested by the customer Research and find proper parts and accessories requested by customers Prioritize work orders Build new bikes ensuring high quality products to the standard set out by GearHeads Maintain high shop standard for cleanliness Assist in the sales process (only if absolutely necessary)

Technician

As a technician you are the link between the customer and the mechanic. You facilitate the repair process by allowing the mechanic to focus on major repairs themselves. This position requires an individual whom is mechanically inclined, has good people skills, is self-driven and can handle varying priority tasks at any given time.

Interact directly with customers to determine the required work needed

Make recommendations to the customer on repairs needed and provide them with an appropriate estimate

Research and find proper parts and accessories required for the customer and assist by making suggestions or parts or upgrades

Seek advice from Mechanic as required to assist with quotes, specifying parts etc..

Prioritize work orders

Conduct minor repairs and adjustments as detailed in the employee handbook

Conduct skate sharpening

Build new bikes as required and to the standard set out by GearHeads

Complete installations of accessories on bikes and roof racks

Maintain high standard for shop cleanliness

Assist in the sales process as required

Conduct ski sizing and boot fittings, mount binding and complete ski and snowboard sharpening, waxing, tuning

Conduct seasonal certifications for binding mounting

Be flexible to accommodate rush work orders and / or high priority work orders that may require completion after normal working hours

Assist Sales Associates

Expectations:

Customer Service focused

Team Player

Self Driven

Strong computer skills

Technical and Mechanical skills

Experience in bicycle repair and maintenance

Available daily from 9:00am – 6:30pm

Enjoys Biking, Hockey/skating, Skiing, Snowboarding, Snowshoeing and being active in our community

Sales Associate

The Sales Associate position requires an individual that is outgoing and energetic. They must a customer focused attitude and be interested in learning and teaching others about products sold in the store.  You dictate our customers experiences, through positive interaction, product knowledge, and providing a clean and organized shopping environment.

Job Duties:

Greet, interact, answer questions, and provide advice.

Operate POS system

Stock shelves and insure displays are full or faced properly

Assist customers in finding the correct size product, bike, boot, board, ski, etc…

Stay up to date on product knowledge

Assist in store layout changes

Research special requests

Organize vendor catalogues

Pricing merchandise

Provide clear and concise communication with regards to any customer issues, complaints, feedback, or anything that requires follow up.

Expectations:

Customer Service

Team Player

Self Driven

Strong computer skills

Available daily from 9:00am – 6:30pm

Enjoys Biking, Skiing, Snowboarding, Snowshoeing and being active in our community

Send resumes to Alycia@gearheads.ca