Guest service agent

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Petawawa Employment Service
  • Post Date: September 17, 2021
  • Applications 0
  • Views 20
Job Overview

Guest service agent

Pembroke, ON
$15.67 an hour
  • Word processing software
  • Multi-line switchboard
  • Internet
  • Database software
  • Central reservation system (CRS)

Specific Skills

  • Take, cancel and change room reservations
  • Register arriving guests and assign rooms
  • Provide information on hotel facilities and services
  • Process group arrivals and departures
  • Process guests’ departures, calculate charges and receive payments
  • Perform light housekeeping and cleaning duties
  • Investigate and resolve complaints and claims
  • Exchange foreign currency
  • Balance cash and complete balance sheets, cash reports and related forms
  • Answer telephone and relay telephone calls and messages
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Provide general information about points of interest in the area
  • Follow emergency and safety procedures
  • Handle wake-up calls
  • Provide customer service
  • Assist clients/guests with special needs
  • Maintain an inventory of vacancies, reservations and room assignments

Security and Safety

  • Bondable
  • Criminal record check

Transportation/Travel Information

  • Own transportation
Job Detail
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