Member Services Representative PART TIME

Petawawa Employment Service
  • Post Date: July 11, 2019
  • Apply Before: July 25, 2019
  • Applications 0
  • Views 63
Job Overview
Pembroke, ON
Part-time

Job Summary

We are looking for a part-time Member Services Representative to join our team! This position will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including:
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check members into the system.
    • Take prospective members on tours.
    • Sig up new members calculating rates and monthly payment amounts.
    • Assist the Club Manager in counting the out the drawer as needed.
  • Facilitate needed updates to member’s accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.
    • Completing daily assigned within first hour of your shift.
    • Helping complete priority cleaning list each day.
    • Completing walk-around and bathroom checks periodically.
    • Helping complete any special cleaning projects as needed.
  • Other duties and responsibilities based on club needs.

Qualifications

  • Must be 18 years of age or older.
  • High School diploma/GED equivalent required.
  • Customer service background preferred.
  • Basic computer proficiency.
  • Punctuality and reliability is a must.
  • Ability to work independently as well as part of a team.
  • A positive, upbeat attitude and a passion for fitness and health!
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behaviour and language.

Physical Demands

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.
Job Detail
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