Patient Services Attendant Casual

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Petawawa Employment Service
  • Post Date: July 16, 2021
  • Applications 0
  • Views 44
Job Overview

Patient Services Attendant Casual

Pembroke, ON
Casual
P-173-21 Patient Services Attendant Casual
Competition:
P-173-21

Department / Unit:

Emergency Department & Intensive Care Program

Position Type:

Casual

Within:

CUPE

Posting Date:

2021/07/15

Closing Date:

N/A
The Patient Services Attendant is responsible for providing exceptional customer service to patients visiting the Emergency Department. The patient services attendant is seen as a resource to all patients and visitors during their visit to the department. They anticipate the needs of patients and visitors and follow departmental and hospital policies to provide information to visitors.
REQUIREMENTS:
  • Grade 12
  • Mature, dependable, and empathetic individual
  • Must be able to maintain strict confidentiality of patients and visitors
  • Ability to maintain helpful and friendly disposition to patients and families under duress
  • Exceptional customer service required with proven ability to resolve patient service issues, answer questions, and refer problems when necessary
  • Demonstrated ability to work independently and willingness to work in collaboration with and take direction from Emergency staff members
  • Excellent communication skills with the ability to put patients and family members at ease
  • Demonstrated excellent communication and interpersonal skills
  • Ability to handle stressful and crisis situations
  • Demonstrated commitment to patient safety
  • Ability to meet physical demands of the position
  • Must have demonstrated ability to meet the attendance standards of the Hospital
  • Bilingualism is preferred
Pembroke Regional Hospital
Job Detail
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