Program Support Clerk / Greffier d’appui au programme

What can I expect to do in this role?

As a customer service provider and member of the program delivery team, you will:

• respond to telephone calls
• provide general information on program requirements to callers
• process mail
• maintain filing systems and fully utilize database information to process forms and documents

We are recruiting for one person in a temporary role. This is a bilingual position for up to six months with a possible extension. Office location is 162 Agnes Street, Pembroke. There is a General Screening Requirement.

• You have English language skills and oral French language skills at the advanced level
• Customer service and communication skills
• You have proven customer service skills to effectively deal with a high volume of clients with disabilities, in person and by telephone contact
• You are able to understand and apply the regulations, policies, and guidelines governing the ODSP in order to respond to inquiries in a timely and accurate manner
• You are aware of and sensitive to various client disabilities
• You have oral communication skills to provide responses to program information requests from clients and colleagues
• You have written communication skills to respond to client inquiries, and update reports
• You demonstrate interpersonal and listening skills to elicit information and support team members

Office Administration and Computer Skills

• You demonstrate knowledge of general office procedures, practices and routine office equipment
• You are able to work in a fully automated environment using online databases to input/access client information
• You can use software such as Word, Excel and email to produce reports, forms and letters

Planning and Organizational Skills

• You are able to organize and coordinate workflow, assess priorities and meet deadlines
• You can work effectively in a team and with autonomy

This ad is also available in French.

In accordance with the Ontario Public Service Employment Screening Checks Policy, the top candidate(s) may be required to undergo a security screening check. Please refer to the Additional Information / Address section above to determine the screening checks that are required for this position.

You will be responsible for obtaining the criminal record check at your own expense and provide it, along with your written consent, to the Transition and Security Office (TSO), HR Service Delivery Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional screening checks as indicated in the Additional Information / Address section above that were not obtained directly by you. (Note: If a Vulnerable Sector Screening/Check is required, it must also be obtained in person at your local police service.)

A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual’s screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Screening check records will be maintained by the TSO and kept strictly confidential.

How To Apply:

Please apply online, only, by Monday, July 10, 2017, by visiting www.ontario.ca/careers and entering Job ID 109073 in the Job ID search field. Please follow the instructions to submit your application. Faxes are not being accepted at this time.

If you require accommodation in order to participate in the recruitment process, please contact us at www.gojobs.gov.on.ca/ContactUs.aspx to provide your contact information. Recruitment Services staff will contact you within 48 hours. Only those applicants selected for an interview will be contacted.

The Ontario Public Service is an inclusive employer. Accommodation will be provided in accordance with Ontario’s Human Rights Code.

www.ontario.ca/careers