Job Overview
Job Description /Position Purpose:
Customer Service/Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Customer Service/Sales Associates have an emphasis on department and product knowledge, providing information on product features, and knowing related items to sell an entire project. Associates in this position know how to greet, qualify, recommend and close a sale with every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales Associates maintain the in-stock condition of assigned areas, and ensure that it is clean and safe. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other sales departments. Specific store departments may include Lumber, Building Materials, Paint, Hardware, Electrical, Plumbing, Seasonal and Tool Rental.
Major Tasks & Responsibilities:
- Provide fast, friendly service
- Actively seek out customers
- Ask open ended questions about customer’s projects in
order to determine their needs and level of expertise
- When necessary, handle several customers at once
- Is knowledgeable about products and services offered by
The Home Depot
- Describe features and benefits of merchandise
- Explain the steps needed to complete projects and the
products needed
- Acquire beginner product knowledge in adjacent
departments
Preferred Qualifications:
- Ability to work a flexible schedule including evenings and
weekends
- Detail oriented
- Proficiency with computers
- Excellent communication and customer service skills
- Excellent decision making ability and problem solving
skills
- 1-2+ years of customer service experience
- Trade experience is an asset
Job Detail
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