Seasonal Member Services Representative – Part Time

* All interested Applicants must be able to work mid-December through the end of February.* Job Summary We are looking for a part-time Member Services Representative to join our team! This position will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
• • Check members into the system.
• • Take prospective members on tours.
• • Sig up new members calculating rates and monthly payment amounts.
• • Assist the Club Manager in counting the out the drawer as needed.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
  • Completing daily assigned within first hour of your shift.
• • Helping complete priority cleaning list each day.
• • Completing walk-around and bathroom checks periodically.
• • Helping complete any special cleaning projects as needed.
• Other duties and responsibilities based on club needs.

Qualifications

• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability is a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health!
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behaviour and language.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

* All interested Applicants must be able to work mid-December through the end of February.*