Live and work on one of the most beautiful islands in the Atlantic, Bermuda.
It is also the headquarters for our client, a leading IT professional services firm that has been delivering complex information technology solutions into Bermuda, the Caribbean, North America and Europe for over 30 years. Since its inception our client has maintained its competitive advantage by providing innovative, leading edge technologies with expert professional services and on-going support.
They are now looking for an enthusiastic IT professional to join their Server, Storage and Virtualisation Division. The successful candidate will be primarily focused on the design, implementation and on-going support services for the solutions within the Server, Storage and Virtualisation portfolio. However, the successful candidate will also be responsible for assisting the sales team with solution designs, proposal content, project scopes, project plans and overall pre-sales assistance. Finally, the successful candidate will assist with mentoring, professional development and training of junior technicians.
The successful candidate must be comfortable working in diverse customer environments with a multitude of technologies related to desktop, server, storage, enterprise software and virtualisation solutions. The role reports to the Senior Architect of the division but a demonstrated ability to succeed in an autonomous environment is key to this role.
Even split of:
- Server (build, set up, config, install OS, patch, install devices/HW Win Server OS, AD, DNS, HDCP, Exchange, file/print, internet, etc.)
- Storage (SAN, NAS, EMC, Netapp, RAID, etc)
- Virtualization (WMware, ESXi, Citrix, Citrix VDT, HyperV)
- any cloud Azure, Google, AWS or private / on-prem
- come from smaller / midsize shop or a consulting firm vs. large company like a bank
- 10-15 years experience
- experience with: hands on sys admin, some architecture, some client facing/pre-sales is ideal
Presales Support – The successful candidate will be responsible for creating project scopes and product configurations for Server, Storage and Virtualisation opportunities. The successful candidate will also be required to work with the sales team to produce customer proposals and present solutions to the customer.
Consulting Services The successful candidate will be responsible for delivering consulting services to customers. Therefore the successful candidate will be expected to have a solid understanding of all of the solutions delivered by their division.
Support and Implementation Services – The successful candidate will be responsible for implementation services and on- going support of desktop, server, storage, enterprise software and virtualisation solutions. The successful candidate may be required to act as a project lead which will mean that they will be responsible for ensuring that projects are delivered within the estimated cost and timeframes.
Documentation and Reporting The successful candidate will be responsible for maintaining a detailed weekly, monthly and annual report for the customers they support. For implementation services, the successful candidate will be responsible for delivering detailed documentation for the portions of the implementation they have completed.
Customer Satisfaction – The successful candidate will be directly responsible for the on-going support of the Server, Storage and Virtualisation customers. Maintaining high levels of customer service and client satisfaction is a key responsibility of the Consultant role.
Maintain Industry Certifications – The successful candidate will be responsible for ensuring that they maintain the minimum certifications for technologies that are key to Server, Storage and Virtualisation portfolio.
Required Experience and Certifications:
15+ years of experience in a similar role
Strong Microsoft Core Infrastructure (Server OS, AD, DNS, DHCP) design, implementation and operational skills
Strong VMware server virtualization design, implementation and operational skills
Strong sever and storage design, implementation and operational skills
Working Knowledge of standard project lifecycle phases
Professionally presented with strong customer-facing skills and the ability to build and maintain working relationships with customers at all levels
Experience with the following would be considered advantageous Microsoft Exchange and/or SQL server, fibre channel switching for SAN and/or VMWare, Citrix desktop and application virtualization
Excellent verbal and written communication skills
Valid storage certificates from any major SAN vendors
Valid virtualization certificates from VMware (VCP v5/6)
Valid server and core infrastructure certifications from Microsoft (MCITP, MCSE)
Must be Canadian, American or British passport holder or have ability to legally immigrate to Bermuda.
Have a diploma or degree.
Have one or technical certifications.
Good to great communication skills.
Able to travel and willing to commit to several years live/work in Bermuda.
Bermuda is one of the most beautiful islands in the Atlantic.
FTE role. Base salary plus commissions/bonus, plus healthcare, vacation, pension plan matching.
Min. 2+ yrs commitment on island
Bermuda has a LOW income tax rate.