Service Manager – Boeing

Petawawa Employment Service
  • Post Date: October 20, 2020
  • Applications 0
  • Views 54
Job Overview
Service Manager



Jeppesen Sanderson Inc

Job ID:



CAN – CFB Trenton, Canada, CAN – Ottawa, Canada, CAN – Petawawa, Canada, CAN – Winnipeg, Canada

Job Description Summary:

Analyzes computing requirements. Leads a multidisciplined range of technical systems and application activities. Leads activities to install, configure and maintain multiplatform systems hardware, software and components. Leads activities to plan, develop, design, integrate and maintain all computer applications. Plans and coordinates highly complex software and hardware for enterprise release. Ensures systems conforms with architectural objectives. Evaluates complex system’s production readiness and supportability. Performs the restoration of complex computing service operations. Performs complex system problem identification and resolution. Leads activities to integrate security solutions into information systems.Boeing is the world’s largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. Skilled scientists and thinkers. Bold innovators and dreamers. Join us, and you can build something better for yourself, for our customers and for the world.



No relocation available

Export Control Requirement:

Not an export control position

Safety Sensitive:

This is not a safety sensitive position


Contingent Upon Award Program

This position is not contingent upon program award


Job Description Qualifications:

At Boeing, we are all innovators on a mission to connect, protect, explore, and inspire. From the sea bed to outer space, you’ll learn and grow, contributing to work that shapes the world. Find your future with us.

Jeppesen Canada, a Boeing company is focused on the needs of global defense, space and aviation customers from all markets, regardless of their equipment’s original manufacturer. With engineering, digital analytics, supply chain and training support spanning across both the government and commercial service offerings, we are uniquely positioned to keep passengers flying, and nations safe.

Jeppesen Canada has an opening for a Service Manager reporting to the Global Manager, of Flight Optimization Service Management Team working out of the CFB Trenton, Petawawa, Ottawa, or Winnipeg office.  The Service Manager will be responsible for delivering Military Embedded Services by being stationed within the customer’s operation as a sole contributor. The successful individual will develop a thorough understanding of the customer’s workflow and specific operational requirements becoming a subject matter expert.

Position Responsibilities:

  • Provide day to day subject matter expert (SME) support to the operation and governance of the Jeppesen scoped product solutions / services and training

  • Organize and deliver Jeppesen scoped product solutions training to the Royal Canadian Air Force Department of National Defense (DND Canada) User, Manager and Administrator levels

  • Support aviation working groups

  • Maintain SME level awareness of the flight planning, and Electronic Flight Bag (EFB) related product solutions, and technology

  • Provide remote or on-site problem-solving assistance

  • Oversees the support and delivery of the scoped services

  • Flight planning data validation and support

  • Delegate and direct service tasks; monitor progress of all current and pending services requests (open a support case for each for tracking) and provide status back to the organization of ticket status

  • Present to a C level audience

Basic Qualifications (Required Skills/Experience):

  • Minimum of 5+ years of aviation experience in the field of flight planning, either in flight operational or in a flight support function

  • Aeronautical experience (examples: Flight Deck Operations, Piloting, Flight Planning (International), Aircraft Dispatch experience, Airline Operations, Military flight operations)

  • Candidate must consent to Canadian Government Controlled Goods Program (CGP) assessment

  • Candidate must be able to obtain a Secret Clearance

  • Must have strong Presentation Skills to C level audience

  • Excellent verbal and written skills

  • Good working level knowledge of Microsoft Office Suite

Preferred Qualifications (Desired Skills/Experience):

  • Technical degree in a related field of study preferred

  • Pilot and or dispatcher License is preferred

  • Working within military aircrew experienced liaison (or equivalent)

  • Experience managing Customer relationships

  • Prefer a Canadian Secret Level II clearance

Typical Education:

  • Education/experience typically acquired through advanced technical education (e.g. Bachelor) and typically 9 or more years’ related work experience or an equivalent combination of technical education and experience (e.g. PhD+4 years’ related work experience, Master+7 years’ related work experience, 13 years’ related work experience, etc.)


  • No relocation assistance is offered for this role

This requisition is for a locally hired position in Canada. The employer is Jeppesen Canada Ltd. Candidates must be legally authorized to work in Canada. Benefits and pay are determined by Canada and are not on Boeing US-based payroll. This is not an expatriate assignment.

This position requires the ability to obtain and maintain a secret security clearance from the Canadian government. Requirements to obtain a secret security clearance can be found at


Experience Level:

Individual Contributor – 4

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