Job Overview
Technical Support Representative NRTC Communications – Beachburg, ON Position summary: NRTC Communications is looking for a qualified candidate to fill a position in our Technical Support department. This position is for a full-time employee who will offer technical support to customers over the telephone as well as execute supporting administrative processes. Essential duties and responsibilities: Troubleshooting with customers and providing subsequent technical support Creating and processing necessary service orders Liaison with third-parties to fulfill service orders Using available resources to provide accurate product information Working closely with associates, keeping a positive attitude at all times Handling all customers in a professional and courteous manner Required qualifications include: Proven customer service experience Superior telephone manners Excellent verbal and written communication skills Windows 10, 8x, 7, XP – networking and system related setting knowledge a must MacIntosh OS 10x and up Understanding and use of dial up and broadband Internet connections Extensive knowledge of Internet Explorer, Firefox and Google Chrome, etc. Extensive knowledge of email programs such as Outlook, Live Mail, Gmail, etc. Internet-related protocol knowledge including DNS, POP3, SMTP, HTTP, TCP Understanding of websites and their components Intuitive troubleshooting skills Keen attention to detail The candidate must be able to handle high-stress situations and be able to sit for prolonged periods. You must be available to work shifts that include evenings and weekends. Interested candidates may apply with covering letter and resume until 5:00 p.m. February 20, 2018. Job Type: Full-time |
Job Detail
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