Tire & Lube Express (TLE) Service Writer
Pembroke, ON, CANADA
Walmart Canada operates a growing chain of 390 stores nationwide serving more than 1.2 million customers each day. Walmart Canada’s flagship online store, www.walmart.ca, is visited by 400,000 customers daily. With more than 95,000 associates, Walmart Canada is one of Canada’s largest employers and is ranked one of the country’s top 10 most influential brands. Walmart Canada’s extensive philanthropy program is focused on supporting Canadian families in need, and since 1994 Walmart has donated and raised more than $200 million to Canadian charities. Additional information can be found at walmartcanada.ca, facebook.com/walmartcanada and at twitter.com/@walmartcanada.Position Summary
A TLE Service Writer fulfills all automotive and customer service requests, maintaining a professional and safe work environment.Position Responsibilities
. Practicing the 3 Meter Attitude. . Performing all services offered in the TLE (i.e. oil changes, tire installations and rotations, etc.). . Answering Customer calls promptly. . Assisting Customers in finding merchandise. . Answering register calls promptly. . Processing all TLE Service Orders and operates the TLE Register. . Handling any customer issues and concerns. . Assisting the TLE Department Manager and TLE Manager in ordering inventory. . Assisting in completing the daily logs. . Following double check procedures on all vehicles. . Maintaining the TLE Service Schedule. . Maintaining a safe work environment through maintaining cleanliness and identifying all unsafe working conditions on the sales floor and service area. Additional Responsibilities . Adheres to all company policies and standard operating procedures. . Other responsibilities may be assigned.Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Mathematical Skills . Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals. . Ability to compute rate, ratio and percent. . Ability to determine the number of individual things in a unit or group. Basic Reading/Writing Skills . Ability to understand the meaning of written or printed matter and to record information by inscribing characters or symbols.Physical Demands
The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. . The Associate is regularly required to walk or stand. . The Associate must regularly lift and/or move up to 18kg (40lbs.) and occasionally lift and/or move up to 27kg (60 lbs.). . The Associate will be required to perform tasks involving firm grasping. . The Associate will occasionally be required to bend, twist or squat. . The Associate will be involved in frequent repetitive hand actions. . The Associate will be required to reach above shoulder height and below waist level. . The Associate will be required to have sufficient co-ordination (i.e. placing and screwing in small washer on bolt, picking up a paper clip, etc…).