Automotive Service Advisor

Hyundai Pembroke is looking for a Full-time Service Advisor! Our Advisors are responsible for the customer experience resulting in Sales Volume as well as Customer Retention. To achieve this they must have a strong knowledge of the services offered and how they benefit the customer’s lifestyle and automotive maintenance needs!

Job duties include but are not limited to:

• Meet and greet all customers promptly and professionally.
• Ensure all steps of check-in, including walk around inspection, are followed without failure.
• Walk around inspections to be completed each and every time.
• Confirm customer’s email address and contact information.
• Review vehicle’s maintenance history – review with customer, checking for any recalls and campaigns.
• Offer services based on vehicle history and previous recommendations.
• Address and document all vehicle concerns, clarifying where needed.
• Present recommended services and overcome objections.
• Document all declined service.
• Update the customer every 2 hours on the status of the repair, even if there is not further information.

At Hyundai Pembroke Our Core Values Include:

• Customer service is #1. We aim to treat our guests the same way we would our favorite celebrity or rock star!
• Hyundai Pembroke Team members are problem solvers who will work hard to find a way to say “Yes”!
• Hyundai Pembroke Team members come to work ro work! We expect our team members to work smart and hard towards their goals and the dealership goals!

Hyundai Pembroke Benefits

• Ongoing training, manufacturer and internal.
• High Energy and Fun Atmosphere!
• Group events.
• Daily cash incentives for high performers!Hyundai Pembroke is looking for a Full-time Service Advisor! Our Advisors are responsible for the customer experience resulting in Sales Volume as well as Customer retention.

Benefits:

• Casual dress

How to Apply

https://ca.indeed.com/?r=us