Bilingual Inbound Customer Assistance Representative – Work From Home

Assistance Services Group

When you’re good at what you do, you can Work from Home.

When you’re the best at what you do, come work with us!


Start Date:Various Start Dates
Location:Work from Home – Canada
Employment Type:Permanent Full-Time, Part-Time and Contract
Application Closing Date:October 30, 2023


About Us

We provide expert assistance for moments that matter.

Now part of FoundeverAssistance Services Group (ASG) is committed to building positive and lasting relationships with our clients’ customers, associates, and citizens. For over 66 years, we have provided enterprise-wide services addressing needs across various industries, including automotive, healthcare, insurance and legal. But regardless of the industry, our goal remains the same: to provide timely assistance and information for the moments that matter most. Whether it’s car trouble in the middle of nowhere or a child’s fever in the middle of the night, we pride ourselves on being there 24/7 with prompt, professional and experienced help.

We believe in relationships, value, change and YOU.


What Can We Offer YOU!

  • With the rising cost of Gas Prices, what better way to ease the Day’s stress than by Working from Home. Benefits include saving time, money, and the environment.
  • Hands-on paid virtual classroom-style training.
  • Company-sponsored benefits include medical, dental, life and vision insurance, company-matched RRSP contribution and paid vacation time.
  • Don’t have the equipment needed to do the job? Don’t worry; we will send you what you need.
  • Bilingual (French/English) associates are paid an additional $2.50 per hour.

When work seems fun, you must be working from home.

Customer Assistance

As a full-time Work from Home Bilingual Customer Assistance Representative, you will work with our incredible Roadside Assistance team to dispatch roadside services quickly and efficiently to our members in difficult and stressful situations. They could be stuck on a busy highway, in the middle of an intersection, or alone late at night in an empty parking lot.

With empathy, reassurance, and a sense of urgency, you will ensure they’re safe, determine their exact location using mapping software, and quickly dispatch an authorized service provider to help. Your calm, soothing voice and can-do attitude make all the difference, and their gratitude is your reward.

What You Bring!

  • You currently reside in Canada
  • High School graduates or equivalent
  • Must have at least three (3) months of working experience in the customer service field
  • Knowledge of MS Office 365, MS TEAMS and a Microsoft Windows environment.
  • Must have a good command of English and spoken French
  • You’ll need to be able to work varying shifts in our 24/7 operation
  • Problem-Solving, Empathy, Adaptability and Reliability
  • Available to start from August to November

What You Can Offer US!

  • A desk, comfortable chair, access to a quiet home office space, high-speed internet, and the ability to hardwire your internet modem to the equipment we supply.