Courier Relations

Job Type: Full-time, Monday to Friday (Occasional evening or weekend duties may be required)

Salary Range: $40,000 – $45,000/year

Benefits: Benefits package offered after 3-month probationary period completed

Position Overview: As Courier Relations at Valley Eats, you will play a crucial role in ensuring the smooth day-to-day operations of our Couriers. This high-performance position requires excellent organizational skills, attention to detail, and effective communication to maintain positive relationships with our Couriers and facilitate seamless integration into the Valley Eats team.

Responsibilities:

• Conduct interviews with potential candidates for the Courier position, assessing their qualifications and suitability for the role.
• Ensure all necessary documentation is received and completed from hired Couriers, maintaining accurate and up-to-date files for each driver.
• Set up new Courier accounts for newly hired Couriers, ensuring they have the necessary access and resources to perform their duties.
• Develop and maintain weekly schedules for Couriers in each market, taking into account availability, operational requirements, and Courier preferences.
• Monitor and maintain the stock of Courier supplies and delivery bags, ensuring an adequate supply for all Couriers.
• Address questions, concerns, and inquiries from current Couriers, providing timely and effective support to maintain their engagement and satisfaction.
• Implement disciplinary action for Couriers when necessary, following company policies and procedures.
• Assist Dispatch Analysts & Customer Service Team in acquiring additional Couriers when needed, working proactively to address any gaps in coverage.
• Coordinate and conduct Courier training sessions to ensure all Couriers are familiar with Valley Eats’ operating procedures, delivery standards, and customer service expectations.
• Monitor Courier performance and adherence to company policies, providing feedback and coaching as necessary to improve efficiency, professionalism, and customer satisfaction.
• Collaborate with the Operations team to identify process improvements and implement strategies to optimize driver productivity and overall operational effectiveness.
• Assist in resolving any driver-related issues, such as complaints, incidents, or accidents, ensuring timely and appropriate resolution.
• Perform additional duties as assigned to support the efficient and effective operation of the Courier Relations function.

Requirements:

• Proficiency in Google Suite, including Google Docs, Sheets, and Gmail, is an asset.
• Excellent time management skills and the ability to prioritize work in a fast-paced environment.
• Attention to detail and strong problem-solving skills to address any issues or concerns that may arise.
• Exceptional written and verbal communication skills to effectively interact with Couriers, team members, and the general public.
• Strong organizational skills, including the ability to multitask and handle multiple priorities simultaneously.
• Demonstrated ability to communicate, present, and influence effectively at all levels of the organization.
• Critical thinking and problem-solving skills to identify and resolve challenges that may impact driver relations.
• Strong teamwork skills to collaborate effectively with colleagues and contribute to a positive work environment.
• Ability to handle challenging situations with Couriers and provide effective solutions while maintaining a positive and professional demeanor.
• Ability to adapt quickly to changing priorities and handle multiple tasks simultaneously while maintaining attention to detail.

Schedule:

• Monday to Friday

Work Location: In person

Expected start date: 2023-08-08