Customer Account Manager

Magellan Aerospace, Haley

Magellan Aerospace is a global, integrated aerospace company that provides complex assemblies and systems solutions to aircraft and engine manufacturers, and defence and space agencies worldwide. The organization officially adopted the name Magellan Aerospace Corporation in 1996, deriving it from the intrepid explorer Ferdinand Magellan. His global exploits at the turn of the 15th century established a number of firsts, so the company’s vision has been to carry this same legacy into the future of the aerospace industry.

We are recruiting for a Customer Account Manager. This is a full-time position.

Reporting to the Director of Business Development and Contracts, the successful candidate will be the prime contact for our customers and external sales representatives and will be responsible for management of all information flow to and from our customers.

Essential Responsibilities:

  • Respond to customer inquiries pertaining to production deliveries and schedules
  • Manage new program development activities to ensure coordination between Haley and customer team resulting in a successful production launch
  • Host visiting customers as required
  • Coordinate monthly level load reviews with customers and production planning department
  • Participate in contract/design reviews according to Haley guidelines considering technical and program risks and customer requirements
  • Obtain credit card applications for new customers and support customer receivables collection as requested
  • Maintain web based customer schedule data (portal) and overall management and accuracy of data on portal; specifically performance metrics
  • A minimum of 3 years of relevant customer relations experience in a manufacturing environment
  • Degree or diploma in business administration or equivalent experience
  • Excellent written and verbal skills
  • Proficient in the use of software including MS Word, PowerPoint, Excel and other spreadsheet systems
  • Excellent interpersonal skills which will enable you to communicate effectively with customers and throughout the organization
  • Ability to achieve objectives and goals within tight deadlines with minimal supervision
Additional Information
We offer a competitive salary, a shift schedule that promotes a great work-life balance, a company paid pension plan and a comprehensive benefits package including major medical, dental, and short and long term disability.

We thank all applicants, but only those invited to an interview will be contacted.

At Magellan, we have over 80 years of collective knowledge and experience in the aerospace industry and believe one truth: people create value. Employees are our greatest resource in working towards a successful future, and together we build professional relationships that thrive. We know that personal development is fundamental to the success of every individual, and every individual is fundamental to the success of our business, so we invest in our employees and provide excellent career progression opportunities.

When you are part of Magellan, you are part of the team!

Contact Information
Human Resources
Magellan Aerospace, Haley
634 Magnesium Road,
Haley, Ontario
K0J 1Y0

Email: jobs.haley@magellan.aero
Website: www.magellan.aero