Customer Service Representative

| Who we are

We are passionate about growth and looking to expand our CSR (Lending Specialist) team to exceed our financial milestones. One of Canada’s Fastest Growing Companies, we operate at the intersection of Retail, Technology and Financial Services. For over 20 years, Cash 4 You has been recognized as a leader in the consumer financial service industry with over $1Billion dollars of loans funded in branch and online.

| Key Job Expectations

CSR’s work in a challenging, high change environment. There is no typical day — that’s part of the challenge, and the fun. On any given day, you’re expected to:

• Meet or exceed business goals and performance objectives
• Identify the ‘details’ that others miss, and take pride in accuracy of data and business records
• Process transactions for customers, manage risk and resolve accounts
• Work as part of a team, including weekends and holidays as needed or scheduled

| Required Qualifications

If you enjoy a fast-paced work environment and consider yourself upbeat and a good listener, working as a Lending Specialist may be an ideal place to start your career in financial services. Our CSRs have:

• 3+ years of experience in any or a combination of the following: interacting with customers, assessing and meeting the needs of customers, solving customer problems, experience in a retail or the financial services industry
• Experience navigating multiple computer systems, applications, and utilizing search tools to find information
• Great communication skills including speaking clearly, succinctly, and accurately while using a pleasant tone and common conversational courtesies
• Experience leveraging customer relationships to offer products and services with a high customer service focus

Job Types: Full-time, Permanent

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Work Location: In person