First Contact Screener
Family & Children’s Services of Renfrew County


Family & Children’s Services of Renfrew County is a multi-service agency committed to providing preventative, protective and socially inclusive services and programming that empower and strengthen everyone. We are focused on cultivating a team-oriented work environment where everyone thrives. Our goal is to develop and strengthen collaborative partnerships to increase availability, accessibility and quality of care to our communities. Our agency commitments include: moving forward anti-oppressive practice, French-language services and working alongside indigenous communities.

We are recruiting for a First Contact Screener. This is a full-time, contract position until January 2024.

Under the general supervision of the assigned department supervisor, the First Contact Screener collects and processes first contact and initial information and assesses service user eligibility for services provided by Renfrew County Family and exchange services. A signs of safety-signs of-something model will be used during contact and assessment of service needs as well as community caregiving investigations.

This position will also complete specific child welfare assessments and investigations for community caregivers as per the eligibility spectrum within the required standard timeframes. These investigations will follow the ministry requirements for serious occurrence reporting and the agency policies and procedures.

General Responsibilities:

First-Contact Service Screening

Receive and assess service user requests for services.
Provide information as requested and complete referrals to other services as necessary.
Review file records to assist the supervisor in assessing need and immediacy of agency response.
Complete follow-up telephone contacts with service users.
Complete intake reports, clinical records, and other administrative requirements.
Utilize technology and information systems to process and retrieve information including the inputting of initial information.
Complete file disclosures as assigned by the manager.
Provide telephone support to service users in crisis and facilitate transfer to back-up or assigned worker.
Community Caregiver Investigation Specialist

Respond to community caregiver investigations within given response time.
Complete inves.
Participate in multi-disciplinary case conferences with child welfare staff and collaterals to discuss case planning, assessment and recommendations as related to community caregiver investigation.
Provide consultation to community collaterals.
Participate in agency training programs as required.
Review weekly referral centre-community caregiver activities with assigned supervisor.
Carries out other related duties as assigned.


The minimum qualification shall be an honours university degree in social sciences or a bachelor of social worker degree.
Bilingualism is an asset.
Ability to identify systemic barriers to equity and anti-oppressive practices and apply this lens to your work with FCSRC.
Knowledge, experience, and understanding of the culture, history and current oppressions experienced by marginalized groups.
Ability to understand and apply anti-colonial, anti-racist, anti-ableist, anti-cisgenderist, anti-ageist, anti-classist, anti-heterosexist lenses to social problems.
Ability to demonstrate critical thinking and implement evidence-based research into practice.
Understanding of the CYFSA, signs of safety, anti-oppressive oractice and strength-based approach.
Individual counselling and group facilitation skills.
Ability to collaborate as part of a multi-disciplinary team.
Knowledgeable about computer-based technologies relevant to report writing, the collection and maintenance of service user information, data and other common office tasks.
High degree of professional self-motivation and organizational skills.
Demonstrated ability to exercise tact and diplomacy when working with service users and collaterals.
Above average attention to detail.
Excellent oral, listening and written skills.
Demonstrated computer literacy according to job requirements.
Valid driver’s license in good standing.

Additional Information

Closing: August 11, 2023.

Please submit your resume and cover letter and reference “First Contact Screener” in the subject line.

Family and Children’s Services of Renfrew County is committed to providing a barrier-free workplace. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

We thank all candidates for their interest; however, only those considered for an interview will be contacted.

Contact Information:

Human Resources
Family & Children’s Services of Renfrew County
77 Mary Street, Suite 100,
Pembroke, Ontario
K8A 5V4

Email: careers@fcsrenfrew.on.ca
Website: www.fcsrenfrew.on.ca