Overview
Front Desk Agent
The Multi-Award Winning Quality Inn & Suites Petawawa is seeking a Part-Time Night Auditor to join our team!
You must be available for:
• Part-Time Hours: 16-32 hours a week
• Must be comfortable to work alone and/or at night
• Available for shift work: 7am-3pm; 3pm-11pm; 11pm-7am
• Shifts include night shifts, and weekend shifts
• Only applicants currently living within a 30-40 minute commute will be considered for this position.
Job Duties
– Create exceptional guest stays by ensuring excellence in guest experiences through customer service interactions which include over the phone and in-person
– greet guests and provide them with local area information and well as hotel information
– enroll guests in hotel loyalty program through exceptional sales skills
– help to ensure the overall success of the hotel by creating memorable guest stays for everyone who visits us by providing exceptional customer service
– be efficient, a multitasker and comfortable with a fast-paced environment centered around guest services
– assist guests by taking reservations, modifying reservations, managing guest requests and answering a multi-line switchboard
– administrative duties such as answering emails, and working with Microsoft Word and Excel
– booking meeting room reservations as well as groups blocks
– processing cash, debit and credit card payments
– setting up meeting rooms
– have a flexible schedule that allows for shift work which includes overnight shifts
– must be comfortable working alone
– light housekeeping duties such as mopping and folding towels
– running the hotel audit
– preparing guest folios and processing checkouts
– solving discrepancies in financial reports
– reconciling cash, debit and credit journals
Required Education, Skills and Qualifications
• Previous Hotel and/or Night Audit experience preferred
• Computer skills such as working with Microsoft Office and email programs
• Possess excellent judgement and problem solving skills
• administration skills in a fast paced environment
If you have further questions, please contact Jamie or Christy at 613-687-2855
Perks to working with us include:
– Employee Discounts Hotels worldwide!
– Access to Valley Family and Employee Assistance Program
Company Profile
The Quality Inn & Suites Petawawa is a multi-award winning hotel located in beautiful Petawawa! Since opening our doors in 2009, we have been rated by our guests in the top 3%-10% nationally for Choice Hotel’s mid-scale brands.
Here, our team is dedicated to providing exceptional guest stays and are tourism and
hospitality ambassadors.
Job Types: Part-time, Permanent
Pay: $17.75 per hour
Expected hours: 8 – 24 per week
Schedule:
• Evening shift
• Monday to Friday
• Night shift
• Weekends as needed
Application question(s):
• Only candidates living within a 30 minute commute will be considered. Do you live within a 30 minute drive of 3119-B Petawawa Blvd, Petawawa, Ontario?
Experience:
• Front Desk/Reception: 1 year (preferred)
Language:
• English (required)
Work Location: In person