Overview

Front Desk Agent

The Quality Inn & Suites Petawawa • Petawawa, ON
$17.75 an hour
Part-time
No Degree Mentioned
Job description

The Multi-Award Winning Quality Inn & Suites Petawawa is seeking a Part-Time Night Auditor to join our team!

You must be available for:
• Part-Time Hours: 16-32 hours a week
• Must be comfortable to work alone and/or at night
• Available for shift work: 7am-3pm; 3pm-11pm; 11pm-7am
• Shifts include night shifts, and weekend shifts
• Only applicants currently living within a 30-40 minute commute will be considered for this position.

Job Duties

– Create exceptional guest stays by ensuring excellence in guest experiences through customer service interactions which include over the phone and in-person

– greet guests and provide them with local area information and well as hotel information

– enroll guests in hotel loyalty program through exceptional sales skills

– help to ensure the overall success of the hotel by creating memorable guest stays for everyone who visits us by providing exceptional customer service

– be efficient, a multitasker and comfortable with a fast-paced environment centered around guest services

– assist guests by taking reservations, modifying reservations, managing guest requests and answering a multi-line switchboard

– administrative duties such as answering emails, and working with Microsoft Word and Excel

– booking meeting room reservations as well as groups blocks

– processing cash, debit and credit card payments

– setting up meeting rooms

– have a flexible schedule that allows for shift work which includes overnight shifts

– must be comfortable working alone

– light housekeeping duties such as mopping and folding towels

– running the hotel audit

– preparing guest folios and processing checkouts

– solving discrepancies in financial reports

– reconciling cash, debit and credit journals

Required Education, Skills and Qualifications
• Previous Hotel and/or Night Audit experience preferred
• Computer skills such as working with Microsoft Office and email programs
• Possess excellent judgement and problem solving skills
• administration skills in a fast paced environment

If you have further questions, please contact Jamie or Christy at 613-687-2855

Perks to working with us include:

– Employee Discounts Hotels worldwide!

– Access to Valley Family and Employee Assistance Program

Company Profile

The Quality Inn & Suites Petawawa is a multi-award winning hotel located in beautiful Petawawa! Since opening our doors in 2009, we have been rated by our guests in the top 3%-10% nationally for Choice Hotel’s mid-scale brands.

Here, our team is dedicated to providing exceptional guest stays and are tourism and

hospitality ambassadors.

Job Types: Part-time, Permanent

Pay: $17.75 per hour

Expected hours: 8 – 24 per week

Schedule:
• Evening shift
• Monday to Friday
• Night shift
• Weekends as needed

Application question(s):
• Only candidates living within a 30 minute commute will be considered. Do you live within a 30 minute drive of 3119-B Petawawa Blvd, Petawawa, Ontario?

Experience:
• Front Desk/Reception: 1 year (preferred)

Language:
• English (required)

Work Location: In person