Guest Services Agent/Night Auditor

Holiday Inn Express Pembroke

Pembroke, ON

From $16 an hour – Full-time, Part-time


Dental care

Disability insurance

Employee assistance program

Extended health care

Life insurance

On-site parking

Full Job Description

We offer a comprehensive employee benefits package, including Health, Dental and Life Insurance

At Holiday Inn Express, we’re all about travel that’s simple AND smart.

That means we offer more to our guests where it matters most to them. Easy check-in? Check. All the essentials in a comfy room? Check. They’re all included with a great night’s sleep. We’re focused on getting our guests more than ready. So we’re always ready. Are you?

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent/Night Auditor, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

You will be assisting in welcoming guests and ensuring an excellent guest experience. Field complaints or customer concerns with the utmost respect and direct to appropriated management staff.

Act with integrity and follow company policy with relations to guests information, processions, privacy issues and access to rooms,

We’ll reward all your hard work with a competitive wages and superb training.

Join us and you’ll become part of the family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.

This is a position that is very important to both the inner workings and the guest experience at the Holiday Inn Express in Pembroke. This position will assist the management team in ensuring the smooth operation of the hotel, providing outstanding customer service. Would you like to be part of an award winning hotel?

Our expectations are that you always act with integrity and only speak kindly of others. You be welcoming and inclusive to all regardless of race, gender, religion, age, sexual orientation or disability status. That you execute all duties assigned on time and in accordance with Holiday Inn Express Pembroke overall image, brand and policies. Take instruction, constructive criticism, and guidance from both fellow staff members and managers, and demonstrated good communication skills. Understand company policies relating to work shifts, scheduling and time off. You must be a self-starter, able to work autonomously, and highly motivated to take ownership of Holiday Inn Express Pembroke overall function and performance, willing and able to shop in and complete various tasks necessary.

Qualifications and skills we are looking for are highly organized, detail-oriented, excellent at multitasking, and have a good understanding of time management. You should be positive, a problem-solver with good customer service skills. Experience in hospitality is preferred.

So go on – show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests. To be part of our award winning team, Send us your resume.

Supplemental pay types:

Bonus pay

Overtime pay

COVID-19 considerations:
We follow and respect all public health COVID protocols along with all measures dictated by IHG Hotels.