Help Desk Support Specialist

Renfrew County District School Board

Salary: $25.52-$26.31 per hour
Renfrew County is located in the heart of the Ottawa Valley in Eastern Ontario and stretches from the outskirts of Canada’s capital. The district covers an area that reaches to Deep River in the northwest, Arnprior in the east and the edges of Algonquin Park in the south.

We educate 9,400 students in 28 schools and are the third largest employer in Renfrew County.  At the Renfrew County District School Board (RCDSB), we celebrate the unique contributions of each individual. We cultivate an environment that values imagination and innovation. We guide and support our students as they consider the evolving opportunities of the 21st century and discover their own pathways to success. As a member of the RCDSB team, you will have the opportunity to work in a dynamic environment.

The Renfrew County District School Board is currently recruiting for a Help Desk Support Specialist. This is a full-time position, working 35 hours per week, 12 months of the year.

As a key member of the information, communication technology department, the Help Desk Support Specialist logs, investigates and resolves front-line user technical problems or refers the issue to the appropriate second or third level support.

Additional responsibilities include:

  • Comprehensively use productivity suite software including Google Workspace for Education Plus and Microsoft Office.
  • Make appropriate, realistic and timely decisions based on consideration of facts and alternatives.
  • Handle sensitive and confidential material with discretion and ensure protection of information.
  • Direct activities towards timely completion of assigned tasks, adjust priorities as required, adapt to constant interruptions and changing focus between departments.
  • Strong organizational and time management skills with particular attention to detail.
  • Adapt to changes in process, systems and organizational structures.
  • Focus on providing excellent customer service by identifying and meeting customer needs, using processes and procedures that are customer oriented and seeking solutions to resolve service issues.
  • High school (Grade 12) graduation, plus a two-year diploma in information technology is required.
  • Over six months and up to and including one year of related experience.
  • Strong technical knowledge of hardware, software, operating systems, networking and peripherals in multi-user LAN/WAN environments.
  • Sound knowledge of call ticketing systems.
  • Communicate effectively and concisely, both orally and in writing.
  • Demonstrate integrity, initiative and enthusiasm in achieving results.
  • Succeed in a fast-paced environment.
  • Work effectively independently as well as in a team environment.
  • Knowledge of applicable corporate and departmental policies and procedures including occupational health and safety.
Additional Information
Closing: August 13, 2023 at 12:00pm.

Apply Online

Hiring will follow the requirements outlined in the CUPE 1247 collective agreement and the RCDSB administrative procedures. The district reserves the right not to fill a position.

Only candidates selected for interviews will be contacted. All other applicants are thanked for their interest.

All offers of employment are conditional upon receipt of a current vulnerable sector screening and educational qualifications acceptable to the district.

Please advise human resources (hrdept@rcdsb.on.ca) prior to the closing date if you require accommodation at any time throughout the application process so the appropriate arrangements can be made.

The Renfrew County District School Board is committed to equity, diversity and inclusion in our employment practices.

Contact Information
Human Resources
Renfrew County District School Board
Pembroke, OntarioWebsite: www.rcdsb.on.ca