Information Services Assistant

Full Job Description

Department: Information Services Team

Location: Petawawa Military Family Resource Centre (PMFRC)
(Petawawa Ontario is in Eastern Ontario, 170 kilometers northwest of Ottawa)

Position Type: Indefinite Full-time Contract (to start April 2023)

Benefits include:

  • 2% RRSP matching after the first year of employment.
  • Leave entitlements (vacation, sick leave, personal/family-related days)
  • Health/dental benefits, life insurance, and long-term disability

Work Schedule:
37.5 hours per week
Monday – Friday 8:00 – 4:30 (Occasional Evenings will be required)

Salary: $18.42 – $21.99 / hr

Language Requirement: English Mandatory; French Strong Asset

Who We Are

The Petawawa Military Family Resource Centre (PMFRC) is a non-profit organization with the responsibility of addressing the needs of military families. We provide programs and services that serve, involve, and advocate for our military community, its members, and families, and address the unique military lifestyle challenges, resulting in an enhanced quality of life. The PMFRC envisions a community of strong, capable, resilient Canadian Armed Forces families. For more information on who we are, please visit us at https://www.CFMWS.ca

The Role(s)

Under the direction of the PMFRC Volunteer Specialist the Information Services Assistant facilitates the delivery of intake and offers front-line support services. They will provide information, and assistance and facilitate referrals to service providers and mental health professionals, as required.

The Information Services Assistant will input, review, and maintain client intake and family registration data in a Client Relationship Management System (Penelope). They will facilitate the integration of newly posted families into various community resources doing a warm handover with the family and provider as needed. In addition, they will research and liaise with community service providers to identify local community programs, services, and activities that meet the needs of Canadian Armed Forces (CAF) families.


  • College Diploma in Social Services, Mental Health, Human Services, or a related field
  • A demonstrated equivalent combination of education, training, and/or experience, AND several years of experience in human/family services providing frontline support.

Screening Requirement

  • Enhanced Reliability
  • Criminal Record and Vulnerable Screening
  • Information Services (Security Procurement) – IT Assets

Certification / Licenses
The following certifications/licenses will be considered an asset:

  • CPR & First Aid
  • Mental Health First Aid

Experience Requirements

  • In conducting, client needs assessments for referral
  • In maintaining databases and/or spreadsheets
  • In data entry, record-keeping, and retrieval techniques
  • In working with a cross-section of the community
  • In providing front-line support, responding to inquiries and community concerns
  • In non-violent crisis intervention
  • In preparing reports
  • In researching, establishing, sustaining, and fostering a network of community contacts and partnerships
  • In data collection and statistical analysis
  • In providing emotional support

Conditions of Employment

  • The requirement to be fully vaccinated (two doses of an approved COVID-19 vaccine).
  • Adhere to all PMFRC policies and procedures including policies regarding privacy code and confidentiality.
  • Participate/ assist with all special events when required.
  • Provide proof of any applicable registration with the respective regulatory body if applicable.
  • Occasional extended workday and/or occasional evening or weekend as required.
  • Ability to provide a clear criminal record check, obtain an enhanced reliability security clearance, and vulnerable sector screening (current within 6 months).
  • Valid Driver’s license with access to a reliable vehicle for work-related travel and requisite driver’s insurance.
  • Travel within the County of Renfrew.
  • Thorough understanding of Canadian Armed Forces communities, systems, and policies to effectively assist families in accessing appropriate services and supports.

The selection process and interviews will be done virtually.

Posting Date: 14 March 2023 Closing Date: 31 March 2023

Potential Start Date: April 2023

If you wish to become a member of our team, please submit both a cover letter and resume in a Word or PDF format. Please include your daytime contact number and email address. Should you require accommodation during the selection process, please let the HR Generalist know.

For more information contact:
HR Administrator
10-16 Regalbuto Ave, Petawawa ON K8H 1L3

PMFRC welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We thank all applicants for their interest, however, only those selected for an interview will be contacted. Job advertisements for positions that have been designated bilingual will be provided in both English and French. Positions that are not designated bilingual are not translated and are displayed in English only.

The information provided from this competition and the results from this competition may be used to fill other similar positions as a result of internal transitions, or other similar permanent or temporary short-term contracts. Your information and the results from this competition will be retained for the purpose of filling vacancies in accordance with the PMFRC Privacy Policy.

Job Types: Full-time, Permanent

Salary: $18.42-$21.99 per hour


  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance
  • RRSP match
  • Vision care


  • Monday to Friday
  • Weekend availability

Ability to commute/relocate:

  • Petawawa, ON: reliably commute or plan to relocate before starting work (required)


  • Secondary School (preferred)

Work Location: One location

Application deadline: 2023-03-28