Intake Worker

Nigig Nibi Ki-win Gamik Society

Location: Pikwakanagan, Ontario
Posted: May 21st 2024
Salary: $50,000 – $55,000 annually
About Nigig Nibi Ki-win Gamik Society

Algonquins of Pikwakanagan First Nation has come together to create and assert Nigig Nibi Ki-win, whose name came to the AOPFN Tanakìwin by way of our naming ceremony conducted in accordance with Inàkonigewin. For greater certainty, our inherent right to self-government, as affirmed by the United Nations Declaration on the Rights of Indigenous Peoples and s. 35 of the Canadian Constitution Act, 1982, includes jurisdiction in relation to the wellbeing of Ninìdjànisinànig, Weshkinìgidjig, and their families.  Algonquins of Pikwakanagan have cared for our Ninìdjànisinànig and Weshkinìgidjig in accordance with our customs and traditions. Ninìdjànisinànig, Weshkinìgidjig, and their families thrived because they were immersed in their language, connected to the land, and cared for by their people. Inàkonigewin has governed these lands for millennia, well before any colonial laws were brought and imposed on our people and lands. By asserting this Law through Nigig Nibi-Ki-win, we are not bringing into force a new law, but using our knowledge of Inàkonigewin to provide aid to our people in a modern context, in a way that cares for them, our ancestors, and our descendants. The only way to undo the damage that has been inflicted on our people by colonial governments is to re-assert our inherent right to care for our Ninìdjànisinànig and Weshkinìgidjig.

About the Role

We are recruiting for an Intake Worker. This is a full-time position.

The Intake Worker plays a pivotal role in facilitating the initial contact and intake process for individuals or agencies seeking services or assistance from Nigig Nibi Ki-win Gamik. They are responsible for gathering all essential information, assessing needs, determining memberships or affiliations to AoPFN, and next steps to ensure clients receive timely and relevant support.

Duties and Responsibilities:

  • Welcome and engage with clients seeking services either in person, over the phone, or via email
  • Collect essential information from clients and enter information into a database
  • Listen attentively to clients’ concerns, questions and needs, demonstrating empathy and understanding
  • Determine eligibility for services based on predetermined criteria or guidelines.
  • Provide clear and accurate information about available programs, services and resources
  • Explain intake procedures, requirements, and expectations to clients, ensuring they understand the process
  • Maintain detailed and confidential client records
  • Ensure compliance with organizational policies, procedures, and legal requirements
  • Prepare and submit reports
  • Collaborate and follow up with agencies that send external client referrals
  • Assist the Navigator with various tasks
  • Answer main phone line, transfer calls, and set up call forwarding
  • Create client files in the case management platform
  • Upload external and internal referrals, file closure letters and various documents in client files
  • Grade 12 diploma
  • 3-5 years of experience in an administration role
  • Experience working in a social work or healthcare would be an asset
  • The ability to communicate with kindness and respect at all times
  • Experience working with children, youth and families
  • Knowledge and understanding of AoPFN’s history, community dynamics, children, youth and families
  • Knowledge of community resources and support networks is an asset
  • Exceptional communication skills (both oral and written)
  • Exceptional phone etiquette
  • Strong computer skills

Conditions of Employment:

  • Complete and signed code of conduct and confidentiality agreement
  • Maintain a valid vulnerable sector check screening
Additional Information
Please submit a cover letter and resume.

We Offer:

  • Competitive salary
  • Pension plan
  • Long and short-term disability
  • Paid sick days, vacation days, and special days
  • 14 provincial and federal statutory holidays
  • Health spending account (i.e. dental, vision, prescriptions)

Preference in Hiring

Nigig promotes equal employment opportunities for all applicants. Persons who identify as Indigenous will be given preference as this role serves the needs of members of Algonquins of Pikwakanagan First Nation. Provided the candidate meets the basic requirements of the position and is deemed qualified following the interview process, preference will be given to a) the qualified indigenous person who is a member of Algonquins of Pikwakanagan First Nation, then to b) the qualified Indigenous person, then to c) the qualified non-indigenous candidate.

Contact Information
Human Resources
Nigig Nibi Ki-win Gamik Society
Pikwakanagan, Ontario

Email: employment@nigignibi.com