Program Administrator

Overview
We are seeking a dedicated and detail-oriented Program Administrator to join our team to cover a 12-month maternity leave. The ideal candidate will play a crucial role in overseeing program operations, ensuring that all administrative tasks are executed efficiently. This position requires strong organizational skills and the ability to manage multiple priorities while fostering a collaborative environment. The Program Administrator will work closely with various stakeholders to support program initiatives and contribute to the overall success of our organization.

Responsibilities

• Complete quarterly services Ontario Health reports and assist with Annual Operating Plan
• Collaborate with internal teams and external partners to support program objectives and initiatives
• Work with the physicians’ offices to administer the annual Patient Experience Survey
• Work with the Quality Improvement Decision Support Specialist (QIDSS) in order to review programs and services
• Ensure the Family Health Team (FHT) is working towards the targets set in the Quality Improvement Plan (QIP)
• Maintain WCFHT social media platforms and website
• Maintain in-house advertising and promotions of programs and services (exam room screens, display boards, advertisement screens in waiting room)
• Manage day-to-day issues that may arise (some IT experience or knowledge of electronic medical records systems is an asset)
• Encourage and foster teamwork through staff wellness events/social activities
• Maintain comprehensive training program and participate in the training of newly hired staff
• Distribute WCFHT weekly in-house newsletter
• Co-Chair regular Team meetings (i.e. at least monthly, but more frequently if necessary)
• Attend meetings with the physicians as requested
• Help organize any other required WCFHT events
• Consult with other community agencies (e.g. Home & Community Care, Public Health) to understand what services they offer and ensure WCFHT’s programs and services are appropriately aligned
• Respond to patient requests and complaints as needed
• Prepare any statistics required by Ontario Health or internally
• Publicize services to patients as appropriate

Skills

• Proven experience in supervising teams and managing programs effectively.
• Strong background in program management with a focus on achieving strategic goals.
• Excellent administrative skills, including proficiency in office software and project management tools.
• Exceptional organizational skills with the ability to prioritize tasks in a fast-paced environment.
• Strong communication skills, both verbal and written, to interact effectively with diverse stakeholders.
• Ability to work independently as well as collaboratively within a team setting.
• Knowledge of PS Suites Electronic Medical Records System (EMR) is an asset

If you are passionate about making an impact through effective program administration and improving the quality of lives of our patients, we encourage you to apply for this exciting opportunity.

Job Types: Full-time, Fixed term contract

Pay: $30.00-$34.00 per hour

Benefits:

• Company events
• Extended health care
• Flexible schedule
• On-site gym
• On-site parking
• Paid time off

Flexible language requirement:

• French not required

Education:

• Bachelor’s Degree (preferred)

Work Location: In person

Application deadline: 2024-12-09
Expected start date: 2025-01-13