Full job description

We are currently looking for a Receptionist to join our team in Pembroke, Ontario!

Do you have strong customer service skills? Are you looking for a rewarding new career? If so, this might be the right opportunity for you!

About us:
McDougall Insurance is now the largest insurance brokerage in Eastern Ontario. We represent over 50 insurance companies, giving us the ability to offer optimal selection and competitive rates. Here at McDougall we have created an Employee Promise. The leadership of McDougall Insurance promises to foster an environment of support, empowerment and inclusion, while investing in our employee’s future with McDougall Insurance. In turn, our employees promise to treat others with dignity and respect and strive to approach each day with a positive attitude and willingness to learn. Together, we promise to deliver Legendary Service to our customers and apply the McDougall principals of Trust, Honesty and Integrity with a goal of building strong lasting relationships. The result is our staff is engaged, accountable and professional.

At McDougall Insurance and Financial we offer our employees; a comprehensive benefits package, McDougall pension plan, staff appreciation days, social events, a branch-wide yearend bonus, a competitive salary and paid vacation time starting at 3 weeks.


  • Provide legendary customer service by, greeting and assisting walk-in clients and directing incoming calls
  • Using the customer database to identify the appropriate next steps to best assist the clients needs
  • Communicate with the client in person, by phone, email, etc. to process additions, deletions or changes to their policy on the appropriate broker management system and to provide professional advice or recommendations regarding their coverage
  • Ensure all transactions and renewals are accounted for and processed accurately and on a timely basis
  • Communicate with insurance company personnel as required.
  • As an independent broker working for your client, acts as liaison with the insurer and balances the interests of the client, McDougall Insurance and the insurance company in force
  • Function as part of a team responsible for assisting in the collection of accounts receivable and in any other area as required


  • Must be willing to obtain a RIBO license (RIBO or OTL license is considered an asset)
  • Must have exceptional customer service skills
  • Acts in a professional manner at all times and maintains a position of trust and confidentiality
  • Acts in an open, respectful, honest and helpful manner with all team members, clients and other staff

What We Offer:

  • Dedication to investing in our employees’ future by offering RIBO, CAIB, and other designation education reimbursement
  • A supportive and inclusive culture where diversity is valued
  • A competitive employee health and dental benefits program
  • A competitive pension plan
  • Paid vacation time
  • Access to ongoing training and development through our McDougall training team

McDougall Insurance and Financial is proud to be an equal opportunity employer. We aim to find individuals who are passionate about their work and treat others with dignity and respect. If you need assistance or an accommodation, you may reach out to our Human Resources Department through our website:https://www.mcdougallinsurance.com/contact/

Job Types: Full-time, Permanent

Pay: $35,000.00-$40,000.00 per year


  • Company events
  • Company pension
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Paid time off
  • Vision care


  • Day shift
  • Monday to Friday

Supplemental pay types:

  • Bonus pay

Work Location: In person