Summer Clerk-Customer Service & Administrative Support Clerk

Overview of Job Scope: Provide customer service, reception, inside sales and administrative support during the summer/peak season.

Seasonal role – May through end of August 2025; 30-40 hours/week

Key Duties, may include, will be performed under supervision of primary Customer Service/Operations Support Clerk:

• Provide reception and telephone services to customers and office
• Respond to and track incoming sales leads (primarily telephone and walk-in) to ensure qualified lead reaches sales consultant in a timely manner
• Prepare move files for upcoming orders
• Schedule move survey appointments as required
• Assist with government contract orders as required
• Scan/upload documents
• Communicate with operations staff as needed and provide service times to customers

Key Skills:

• Customer service—enjoys interaction with people
• Telephone/reception—fielding and distributing calls and inquiries in a knowledgeable, friendly, professional and effective manner
• Communication—positive, clear, good listener
• Strong organizational abilities
• Ability to think on feet and problem solve in a fast-paced environment
• Detail-focused, accurate
• Proficiency in/comfort with Google Workspace, Adobe, DocuSign
• Comfortable with learning new software to complete tasks
• Ability to quickly absorb and process information

Qualifications:

• Administrative/Reception—related experience preferred
• Sales (retail, telephone) experience an asset
• Household goods moving and storage familiarity/experience a plus
• OSSD (or equivalent) required; some post-secondary preferred
• Bilingualism an asset