Overview

In this role, the Shift Supervisor is responsible for overseeing the level of service, product quality, product availability, food safety, and cleanliness during the shift, all while creating a positive and fun work environment where all employees can succeed.

Responsibilities include but are not limited to:

Health and Safety

  • Ensures all team members perform work in a safe manner including using personal protective equipment
  • Works in compliance with the occupational health and safety legislation
  • Knows, understands and follows safe work practices and procedures
  • Reports all injuries/illness, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Owner
  • Ensures health and safety policies and procedures are adhered to during shifts, including documentation of any work related injuries or accidents
  • Records and utilizes logs as per food safety standards i.e. temperature log

Human Resources

  • Supervise team members
  • Assist Restaurant Manager in recruitment
  • Conduct pre-shift huddle and motivates employees throughout shift
  • Ensure employees are in proper uniform and standards
  • Provides coaching and feedback as necessary
  • Provides training as required

Customer Service

  • Ensures quality and standards are met
  • Handles customer service complaints with confidence, quickly and professionally
  • Puts corrective actions in place

Operations

  • Assigns duties to employees as required
  • Assigns floats and balances cash at the end of shift
  • Ensures restaurant is stocked, cleaned, staffed and prepared for following shift

Qualifications & Skills

  • Previous experience in food service industry
  • Excellent knowledge of Tim Hortons products and procedures
  • Strong communication and interpersonal skills
  • Previous supervision experience an asset
  • Excellent customer service focus
  • Consistent adherence to policies/procedures

Please note all candidates considered for hire will be required to successfully pass a criminal background check. Accommodations for job applicants with disabilities are available upon request.

Job Types: Full-time, Permanent

REQUIREMENTS

Opportunity, flexibility and new challenges every day are just a few of the reasons you’ll be happy you came on board. When you work at Tim Hortons, you’ll feel right at home. It’s a fun, flexible environment where guests are your neighbours, where co-workers are your friends and where simple acts make for a lasting impression. We’d love for you to join the team. Because it’s the people that make Tims, Tims. And we’re looking for people like you.

By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.