Permanent Computer Technician (1.0 FTE)

This full-time permanent position is with an Equal Opportunity Employer and offers a wide range of assignments. The Board operates 2 administration buildings and 20 schools (18 elementary, 2 secondary) in 13 communities covering 7851 square kilometers for the welfare of 4,580 pupils. For more information visit our web site at: www.rccdsb.ca Union: COPE, Local 103SUMMARY: The Computer Technician reports directly to the Manager of IT. The role will involve providing on-site, front-line computer and technology support, and coordinating additional services as needed.

JOB DUTIES: Troubleshoots computer hardware and software issues (desktops, laptops, MACs, Microsoft, Adobe)Receives and responds to service requests and problemsAcknowledges, prioritizes, tracks and documents service requests and problems and provides follow up notification to customers of the status of issuesConfigures, documents, upgrades, repairs and/or decommissions desktop and laptop computer hardware following standard operating practicesMaintains media presentation equipment and coordinates and assists end users with conference room equipment setup/disassemblyPerform Tier 1 troubleshooting for server/client applications and basic TCP/IP issuesAnalyses systems performance indicators to ensure efficient operationREQUIREMENTS: Completion of college diploma in computer technology1 – 2 years of previous work experience in a technology related role and/or trainingSelf-motivated, critical thinker with strong interpersonal, telephone, and organizational skillsPresent and maintain a composed, discreet and professional manner, and demonstrate the ability to handle multiple priorities effectively in a fast-paced computerized environment;A valid drivers license in good standing with the Ministry of Transportation, and access to a reliable mode of transportation for travel among Board schools and offices; TO NOTE: Accessibility accommodations are available for all parts of the recruitment process upon request. Accommodation queries should be directed to the Human Resources Department at hr@rccdsb.ca .Applications sent directly to Human Resources will NOT be considered.As a condition of employment, new employees to RCCDSB are required, by legislation, to submit a satisfactory Criminal Background Check.We thank all candidates for their interest; however, only those shortlisted will be contacted for an in-person interview. Bob Schreader – Chairperson Mark Searson – Director of Education