Support Staff – Intake Centre

Overview

Company Name: Mackay Manor
Job Location: Pembroke
Job Position: Support Staff – Intake Centre
Job Type: Contract
Posting End Date: 2026-06-01
Compensation Type: Hourly
Compensation Amount: 22

How To Apply: By Email
Apply To: allison.kenney@mackaymanor.ca

Job Description
Support Staff

Intake Centre HART Hub (Warming Centre – Pembroke, ON)
MacKay Manor
Position Type: Casual – Part/Full-time hours
Location: Pembroke, Ontario
Shifts: 12-hour shifts (8:00am–8:00pm, 8:00pm–8:00am, 4:00pm-8:00pm)
Rate of Pay: $22.00/hour
These are contract positions until March 2028.

Key Responsibilities:

•Supervise all clients accessing The Intake/warming centre.

•Ensure individuals follow established rules, guidelines, and safety expectations.

•Maintain the cleanliness and safety of the environment.

•Support a safe, welcoming, and respectful environment.

•Complete clear and accurate record-keeping, logs, and reports.

•Maintain appropriate professional boundaries and uphold confidentiality.

•Communicate effectively with staff, supervisors, and community partners.

Skills & Competencies:

•Knowledge of substance use health, mental health and recovery principles.

•Strong interpersonal and communication skills.

•Ability to maintain clear boundaries and ethical conduct.

•Reliable documentation and record-keeping abilities.

•Calm, professional, respectful approach in challenging situations.

Working Conditions:

•Moderate physical activity (walking, stairs, standing, sitting, some lifting).

•Possible Exposure to infections, waste, illnesses, and potential contact with HIV/AIDS or hepatitis viruses.

•Overtime may be required.

•Must remain on-site for the full 12-hour shift.

Job Requirements
Qualifications

•Understanding of substance use and recovery to support clients effectively.

•Strong integrity, honesty, and professionalism.

•Mature approach with excellent listening, communication, and interpersonal skills.

•Certificate in Addiction & Community Service Worker or Diploma in Social Service Work (SSW), Peer Support, or equivalent education/experience.

•CPR/First Aid or willing to obtain

How to Apply
If you are interested in applying, please submit your résumé to:
Allison Kenney, Program Director, MacKay Manor
📧 Allison.kenney@mackaymanor.ca