| Connected Counselling Services is a leading therapy practice dedicated to transforming lives through innovative and compassionate care. We offer inclusive psychotherapy services for adults, adolescents, couples, relationships, children, and families. Our team integrates affirming and evidence-based approaches with a strong emphasis on creating meaningful connections and fostering personal growth.
Guided by social work values, we are committed to equity, social justice, and cultivating a sense of belonging for all. With both in-person and virtual options, we offer accessible, flexible services to meet clients where they are. Our commitment to high-quality mental health care creates a supportive, inclusive, and empowering environment that honours each individual’s unique experiences and strengths.
About The Role
Are you a compassionate, outgoing, detail-oriented and efficient professional looking to make a meaningful impact? Do you thrive in a supportive and inclusive environment where your expertise is valued?
We are recruiting for an Administrative Assistant. This is a part-time position.
What You’ll Do:
- Provide exceptional support to our psychotherapy practice, assisting with client bookings, taking payments, and managing intake and consent forms.
- Welcome clients to the office, answer client calls and emails, and process payments at the end of sessions with professionalism and compassion.
- Develop and implement social media campaigns and interact with the marketing team.
- Ensure all administrative tasks are completed accurately, including following up on payments, securing payment information, and uploading secure documents. Manage booking software, including schedules and treatments offered.
- Keep the office organized, manage office supplies, maintain clinical files, and confirm claims with insurance companies.
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- Two to three years of experience in client care and customer service, preferably in a medical office at the front desk.
- Experience in developing and implementing social media campaigns.
- A diploma or degree in office or health administration, or in a related field.
- Excellent communication skills and a friendly, approachable demeanour.
- Highly organized, creative, proactive, and able to think ahead with an entrepreneurial mindset.
- Adaptable, flexible, patient, and can thrive in a dynamic and fast-paced environment.
- Learn quickly; can work independently and collaboratively.
- A passion for helping others and excel as the primary point of contact for clients.
- A dynamic, self-motivated individual who can work independently, proactively, and well under pressure.
- Confident in sharing ideas and constructive feedback to help the practice grow.
- Ability to juggle multiple projects simultaneously, meet deadlines, and follow through on commitments.
- Tech-savvy, with experience using Jane App, Google Drive Suite, Gmail, Mac, Canva, and Windows, as well as navigating and posting on social media platforms.
- Psychology, social work, and psychotherapy undergraduate students and graduates are welcome to apply.
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